Bontrager Pools

Reviews

• DG

  Dino Grando

  May 31, 2026
  5.0
  They got me a service technician here the next day cause of a heater issue. Sean was my technician, fixed my issue, very knowledgeable. Kudos..
• DD

  Debbie

  Jun 11, 2025
  5.0
  Fabiola has been very honest and helpful with my pool water issues including excess Phosphates and CYA stabilizers. The water testing is very precise. Yes, I will be frequenting Bontrager New Lenox store.
• SF

  Stephanie Favela

  Jun 3, 2025
  1.0
  First time customer at this store, long time pool owner. To begin, their store hours are 9am to 4pm on Tuesday. Nobody even arrived to open the store until 9:10am - already frustrating. The store is very small and only stocked with the essentials. I was going in for a vaccum head and connecting plate for the skimmer to clean my pool. They did not carry the plate, and from previous reviews - no one even offered to order it for me (if that was a possibility). I thought I was paying for a basic vaccum head, until the woman rang me up for $50!!! These go for $25 on the high end at Walmart. Nevertheless, I stupidly purchased it because I was in a jam and needed it, only to find out they do not provide bags for their customers. What if I'd have gone in for multiple bottles of chemicals? I just have to carry them out in my hands? Sad to say, this was truly a disappointment. I thought having a pool store so close would be beneficial, but seems we will not be returning here.
• EO

  Elizabeth Ogreen

  May 7, 2025
  5.0
  Wonderful pool supply and service store. The staff is helpful and knowledgeable. They do an excellent job handling all of your pool care needs.