Ferguson Home

Reviews

• ES

  Ellen Sax

  Sep 24, 2026
  5.0
  Great customer service from initial phone inquiry regarding stock availability to my in-store visit and follow up phone conversation. In the showroom, Michelle took time to assess my needs and preferences, answer all questions and printed up the info I needed to consider before making final decision. She was super informative, not pushy, and set up a cart on the website to facilitate ordering when I was ready. It was smaller purchase but I was treated as if I were remodeling an entire kitchen. The store layout was appealing and easy to find items and view in a home scenario. From phone calls to in store experience, Ferguson felt more like a small or family business than a big corporation.
• FC

  Felice Chan-Szwed

  Sep 2, 2026
  1.0
  Folks at this particular location gave us one of the worst customer service experiences we've recently encountered. Do not rely on them to provide any sort of reliable support nor follow up with you. I called this location a month ago asking if someone would be able to support me and my husband understand which under cabinet lighting parts we needed to purchase and quantity after we did not receive support directly from the manufacturer. The showroom consultant I spoke to on the phone was really kind, offered to support, and provided his email address so I could send him my questions and our kitchen layout. He responded promptly the very next day with detail and was helpful, but I had more follow up questions to understand which products to purchase. After that initial response, I stopped hearing back from him. I followed up with 3 more emails in next 2 weeks and didn't receive an out of office message or anything, just crickets. See attached photo. It's honestly baffling how someone can just decide to ignore emails they receive? My husband and I were dead set on this particular product and Ferguson is one of the few places that carried all the products we were interested in as the manufacturer requires you to purchase from a retailer, so we decided to call Ferguson to try to get a response. The first call the person told us the consultant had just returned from a training and that he was with a client and would get back to us. Once again, no response or follow up. My husband called the next day and once again this elusive consultant was still not available. The person on the phone asked if they could help and when he described what we needed they told my husband the consultant would be able to help. As expected, no follow up and no call back. I called for a final time myself a few days after sharing the situation and the person I spoke to told me I would get a call back from one of their other consultants who have worked with Ferguson for many years. Did I receive a call back? I did not. The amount of time and energy we have spent chasing these people to try to give them our business is absolutely ridiculous. A month later I finally was able to get ahold of someone from the MANUFACTURER to assist me with the exact products I needed, and ultimately I was still forced to purchase from Ferguson online, but we will never recommend this Ferguson location after this terrible experience.
• GS

  Gene Schmeling

  Jan 14, 2023
  5.0
  My wife and I just discovered this store recently. They have the most cutting-edge kitchen appliances that I've seen at any store. They let us shop and look around without bothering us. But at the same time, salespeople were available for questions. The employees were so nice that they let us shop for an extra 15 minutes after the store closed and didn't even say anything. Quite frankly, my wife and I weren't aware of the store hours. The products here are very expensive but they are from the best quality brand names.
• JC

  Jonathan Coren

  Dec 8, 2022
  5.0
  Michelle was terrific - very knowledgeable, patient, and made everything easy! (New bathroom and kitchen fixtures, etc.) Coordinated efficiently with our contractors and the suppliers to ensure we got everything we needed. Readily available to assist throughout the process. Highly recommend and would definitely work with her in the future!
• RW

  Robin Wolf

  Apr 3, 2020
  5.0
  Christin Schmick was delightful to work with. Not only was she patient as we walked through the showroom at the end of January, she had very clear explanations of each product. I had fun sitting in various bathtubs as she explained the pros and cons of each style. She prepared a thorough estimate and even remembered to remind me about the small things that I would never have thought of like a toilet seat!! After Ferguson’s closed the showroom, Christin contacted me by email and we set up a time to chat on the phone. She prepared an initial quote for some appliances based on my specifications. When the quote came back exceeding my budget, Christin did further research and came in under budget while still offering quality products. I recommend Ferguson’s and I strongly recommend that you work with Christin. She will work with you and for you!

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