La-Z-Boy Gurnee

Reviews

• BE

  Bobbie Ellison

  May 12, 2026
  5.0
  We are very impressed with the customer service at La-z-boy. We have been shopping around for a recliner and potentially a sofa set and Milo, the rep who assisted us, was very helpful. He took answered all our questions happily, was very knowledgeable, and was able to help us find the perfect recliner. There was never any rush, or sales pressure we received at other stores. He was enthusiastic about the products in the store and happy to help. We appreciate all the assistance and our new chair. We’ll definitely be back.
• DB

  David Barker

  May 5, 2026
  4.0
  Associate was very pleasant and helpful. Although the computer system crashed midway through the purchase, he handled it very well. Pleasant selection of merchandise I was looking for. Price was good.
• GM

  Georjanne Mortensen

  May 1, 2026
  5.0
  The young girl I had that helped me pick out. My recliner was very very helpful. She was new and the sales manager was helping her a little bit and he was also wonderful
• RO

  Robert Orlich

  Apr 28, 2026
  5.0
  Transaction was quick & easy! Had exactly what I was looking for & Angel was amazing in making it come together. No pressure at all. Thank you for excellent service.
• PG

  P G

  Apr 25, 2026
  2.0
  I recently purchased a La-Z-Boy power recliner (Model 10X704, SKU L485505984, upholstery code B166278, polyester “Mahogany” finish). This was a customized version of the model, where I selected the fabric and finish. The shopping experience itself was very good. The staff were knowledgeable, friendly, and patient while I took time trying out different chairs, which I appreciated. That said, I’m disappointed with the comfort and build quality of the chair. The cushioning feels minimal, like thin foam over a wood frame. In several areas you can actually feel the underlying structure, making it feel firm and uneven rather than plush. There are spots on the seat and arms that feel like they have little to no padding. The seating position also isn’t well balanced. The front edge sits too high, which puts pressure under the thighs and hamstrings. After sitting for a while, this creates noticeable pressure points and discomfort. On top of that, the chair has already developed a spring ringing / metallic noise, and it’s less than six months old. That’s concerning from a durability standpoint. For the price and reputation, I expected a much more comfortable and solid product. While the in-store experience was positive, the chair itself falls short in comfort and perceived quality.

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