Lovesac

Reviews

• AA

  Amber

  Jan 20, 2025
  1.0
  The sales team here is so great at their job they they will deceptively fail explain that the 60-day home trial excludes all of your covers if you order custom (which is half the price of the couch and standard covers aren’t included with purchase either). They will make you sign paperwork saying you understand the covers are custom and cannot be returned or exchanged but will not clarify that that includes if you take advantage of the 60 day home trial. Of course, the verbiage within the 60 day home trial that states custom is not included in the trial will not be verbalized to you, does not require a signature of acknowledgment, and is within a different section of the sales paperwork than where the signature is required. I received my entire couch last week and no matter how much pulling I do the covers continue to at a minimum leave an awkward V cut but often even leave the corners of my bases exposed. Now that I know this is an issue I can see numerous online photos and videos of people whose corners are also exposed. Customer service has validated the fact that their sales team is trained to show how easy it is but that speaking from their experience “putting the covers on is a complete pain” and “you will get cut up from the velcro” among other less than flattering things about the product that I am stuck with. Since the covers are ‘custom’, they will not refund the covers (even if I return the entire couch) and my only option is for them to send me new covers “in case they are defective” and a how to video to watch. They also offer no in home services to assist with building the couch, putting on covers etc (even at an added charge). Conveniently for them my options are now to wait an additional 6-8 weeks for replacement covers, during which time the warranty will expire on the parts of my purchase that are covered or return the physical seats and eat the several thousand dollar cost of my defective covers. Absolutely do not recommend purchasing a couch from here or any other location unless you are okay with it looking unfinished for 3-5x the cost of a traditional couch.
• MS

  Mark Schmidt

  Feb 24, 2024
  5.0
  Our sales person Michelle was fantastic. She was friendly, knowledgeable and enthusiastic. An asset to LoveSac!
• JR

  Jennifer Roberts

  Dec 3, 2023
  5.0
  Nice place, nice people. Convenient to be able to switch your furniture up.
• MR

  Marcy Reimer

  Nov 28, 2021
  5.0
  We had an issue of ordering the wrong pillows for our sactional. I called the store and talked to Handry and he could not have been more helpful. He made sure what we needed and reordered the items right then. What great customer service! Thanks again!