Lowe's Home Improvement

Reviews

• DS

  Debra Smith

  May 12, 2026
  1.0
  I'm not sure what has happened to Lowes, but it's not the store it use to be. I feel the staff is very kind, but often don't know what they need to know to help correctly. I've had two things happen in the past 2 months that caused me a lot of time and stress. I bought a washmachine off the floor and when I came back to make arrangements to deliver, it was declared a closeout and they refused to deliver it. Which left me scrambling and cost extra money to rent a truck and have someone help me actually get it into my house. The store manager did give me some credit to help me pay for the truck rental when I explained to her what happened, so that was much appreciated. Then they had a carpet sale, so I decided to re carpet, got a price for the carpet pending measurement, made the appointment for measurements and immediately realized I needed to change it, but staff didn't know how to do that and it was too late to call the measure/install people so they put note in the system, which was never read by the appointment people and I spent the next few days trying to get that corrected and when I did, they still came on the wrong day and I wasn't home. I called again and they remade the appointment to the correct time. The person who measured came, measured, and couldn't get his computer to work but promised me he'd finish it at home and send it to me with a quote. That never happened and neither did the measurements go to the sales team for finalization (I was told it was a system glitch) so after a week of phone calls they still didn't have the quote done, but told me someone was working on it. I finally get the call for the quote and was told I wasn't going to get the sales price for the carpet(which at the store they told me I would) and they wouldn't use the pad I wanted as it was only for DIY projects (even though at the store they called and told me it was available). At that point, after all the phone calls and time invested, I told the sales woman on the phone that I was done and wasn't going to work with them. I know this is long, but something went wrong on every single step of the process and the store staff, the measuring and the sales people kept handing me phone numbers and told me I could call and handle it instead of them taking the time to correct it themselves. I was told it would be transparent, yet I was never sent the quotes so I could look at it. Total waste of my time and efforts and no follow through on Lowes end unless I called to ask where they were at each step.
• CH

  charles hall

  May 7, 2026
  1.0
  Ordered a washer and dryer was told it was in stock then they said it was goin to be 7 days before I would get it so I called the manager said he was not goin to look for the 2 they had and was rude to me so cancelled the order manager acted like it was my fault cause his staff said they had them in stock
• JB

  jeff byrne

  Mar 24, 2026
  5.0
  Helpful staff and great selection
• US

  UNCLE STONER

  Mar 22, 2026
  5.0
  Extremely helpful didn't matter who I asked they always took the time to let me know where the product was if they didn't know they looked it up and if they wanted me to they would show me exactly where the product was. Bob Scott Jacob all really nice and friendly definitely a place to shop at prices were good as well, especially if you go to the discount area.
• JC

  Jerri Cozart

  Mar 2, 2026
  5.0
  Nice people nice store and very helpful

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