Aaron's

Reviews

• ES

  Ernestine Spiller

  Mar 19, 2026
  1.0
  I had a very very bad experience yesterday 3/18 im thinking she's a store manager she was VERY VERY rude and unprofessional, she argued with me about a computer I was picking up and I had already paid on I drove about 25 minutes to get there come to find out I was right about the payment. She had all her kids running around the store she wasn't listening to me I have NEVER experience something like this before I have been renting from Aaron's for 10 years now and yes they have lost me as customer because of her ,she talked about me having to return my item, which everyone have had to return a items and came back to pick it up she was just not a good person and I hope they get someone else in that store or they won't have any customers left.
• PF

  Penny Flye

  Dec 1, 2022
  5.0
  This is the best buying experience that I have ever had. Employees worked with me and did everything to make sure that I was happy when everything was said and done. I would recommend them to anyone!
• KM

  Kimberly Maness

  Jul 7, 2022
  5.0
  Excellent service! Always go through everything with me! Been a customer for years!
• BB

  BrittanyRoars

  Mar 10, 2018
  1.0
  Yeah, if I could also give zero stars I would. Back when the Edwardsville location was still open I use to use them because I had better customer service though them. I knew, having to go to the East Alton location it was only a matter of time before a prick got on the phone with me who thought it was smart, to talk to me like I was 12. So when I first set up my account I told them, Make my payments due on the 15th. I will never be able to pay on time if you set me on the 1st. . They still made it on the first making this cycle of constantly having to be in talks to make payment arrangements. They just assumed because my sister paid on the first because of her benefits that I would too (we live together but separately rent different items, so different accounts). Of course to get to the 15th now they would have to up charge me to catch up the payments and it hasn't been an option for me that I could afford. My sister recently lost her benefits due to getting a job of her own, even though we were told she wouldn't. We of course weren't appropriately notified so found out the day of. This is her first time EVER really being this late with them. We planned for her payment Thursday the 8th of March, and mine on Friday the 9th when I got paid. I had a feeling she wasn't going to have the money on the 8th after trying to catch up on rent so honestly I planned that if that happened to have her pay what she could to them, and then I would pay for mine and the rest of hers the following day and she could pay me back. Well, Friday came, and I woke up to finding that my direct deposit services was closed, for Security purposes when I woke up. That meant I couldn't reactivate my phone, so I was left with no choice but to go to work and wait till this morning (the 10th) to call them via google hangouts. I knew they had come to our door on Friday, even though my sister left for work, and I was sleeping. I work night shifts and I sleep in the back room so I won't hear anyone knock. They of course left their tag. I called and instantly got a very defensive response. He was mad because my number was Anonymous because of calling though Google Hangouts. So he assumed I had him blocked so he couldn't contact me. Every time I tried to open my mouth to explain my situation he would interrupt me. He was ticked cause of course we didn't make the date. Fair enough. But honestly, speaking to a customer no matter how right or wrong in your eyes with the kind of tone he used is unacceptable. This is not the first time I got this kind of response from this location. The last time was years ago, so I expected better. If it wasn't for the fact I was in desperate need for a bed, I wouldn't have rented at all from this location. Honestly, I betting I can get a more comfortable bed for the same price or slightly higher. You best bet, before I give them a dime when I get my direct deposit unlocked, I will be looking for another bed. The only reason they will actually get this payment is because they are stuck as my last resort.
• LL

  Lynn Leigha

  Oct 13, 2017
  1.0
  ABSOLUTE WORST. I've been paying FAITHFULLY on my broken, yes BROKEN furniture for OVER two years. They treat you like a child. So many times I've told them "I DONT GET PAID TILL THE 20TH" and yet on the 15th they start NONSTOP calling. I'm down to about THREE payments. The company I work for has changed the pay period which put me a month behind and I've explained this to them. This last week I've been in the hospital. Every time I check my phone I have 5 missed calls in two days. I've told them "ILL BE DOWN FRIDAY" do they give two shnits? No, they're harassing me and my family making people think I don't pay my bills. IVE BEEN IN THE HOSPITAL. I understand I'm late but this is only the SECOND time in over two years, I think they need to calm it. I will NEVER EVER buy one more thing from these paranas, nor refer ANYONE, even my worst enemy, I would not wish this hell upon them. I'd rather do without at this point.

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