Budget Blinds of Wheaton & Downers Grove

Reviews

• SM

  Sarra Mchabcheb

  Jun 13, 2026
  1.0
  Absolutely do not recommend. We purchased our blinds in 2023/2024 and specifically chose this company because of the five-year warranty they heavily promoted. Our contract clearly states the blinds are covered, which gave us peace of mind as a family with young children. Fast forward to today: the blinds are fading and wrinkling well within the warranty period. The new ownership sent Chris to our home to inspect and measure them, only for us to be told there would be additional charges for replacement. That is not what our contract states. When I questioned this, Chris said he would speak with the owner and get back to us. That was three months ago. We have been completely ghosted ever since. A change in ownership does not erase existing contracts. If you’re selling products based on a warranty, honor it. Otherwise, save your money and buy from Home Depot or Amazon. Very disappointed with the lack of accountability and customer service.
• SK

  Sonja Kalic

  Apr 8, 2026
  2.0
  I had a disappointing experience with Budget Blinds. Initially, communication was prompt and responsive, especially when it came to scheduling and collecting payment. However, things changed significantly after that point. When the products were delivered, there was an error with the order. Unfortunately, no one took clear accountability for the mistake, which made the situation more frustrating. The entire process ended up taking over three months to complete. During that time, I reached out multiple times for updates and clarification, but received little to no response. The lack of follow-through and communication after payment was a major concern. Based on my experience, I would not recommend this company. If you’re looking for reliable service and consistent communication throughout the process, this was not it.
• BB

  Bonnie Bis

  Feb 28, 2026
  1.0
  The absolutely worst experience I have ever had with a company. I ordered custom blinds in October. 2025 and have yet to receive my order. I was told the original measurements were taken wrong, and were remeasured in December. It is now late February and still no blinds. I have received no follow up. I call them every couple of weeks and still no ETA. !! Next stop is small claims court.
• KB

  Kathi Boyce

  Feb 28, 2026
  5.0
  Compliments are not shared often enough. High five to Tom Morrone from Budget Blinds. He provided great customer service. I had been left in limbo trying to get the blind repaired. The former rep, up & left the company with no notice. The service tech Dan arrived on time to checkout the problem. A part was replaced in 15 minutes and on Dan way. Thank you!
• KK

  kevin kayser

  Feb 24, 2026
  5.0
  Tom offered excellent guidance and helped us narrow down our choices. After ordering, the blinds came in 3 weeks and the quality exceeded our expectations.