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Room & Board

4.4
(155 reviews)

Business Details

55 East Ohio Street, Chicago, IL
60611, United States
(877) 396-4068
https://www.roomandboard.com/chicago

About

Home FurnitureRoom & Board
Visit Room & Board Chicago the next time you're exploring the Magnificent Mile. A cornerstone of the shopping district since 2003, our modern furniture store offers city skyline views from four floors and two balconies. Eager to share not only their design tips and furniture recommendations but also favorite hidden gems of the city, our Design Associates are experts of all things Chicago. Chat with them as you browse living room, dining room and bedroom settings, as well as inspiration for outdoor spaces and unique home decor. You are sure to find design inspiration within a friendly, no-pressure atmosphere. Visit the dedicated Made For You department to shop the best custom furniture solutions.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available
  • Accepts checksAvailable

Location

Room & Board
55 East Ohio Street, Chicago, IL
60611, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday10:00 AM - 6:00 PM
Sunday11:00 AM - 6:00 PM

Products & Services

1 list · 10 items

Explore offerings from Room & Board on 55 East Ohio Street in Chicago, with popular featured room & board products available at this location.

Room & Board

10 items

Reviews

4.4
155 reviews
5 stars
105
4 stars
29
3 stars
9
2 stars
4
1 star
8
  • HH
    Henry
    Sep 9, 2026
    5.0
    Great store! Cathleen was very attentive and helpful. The pieces were all high quality and looked amazing.
  • AA
    Afton Anderson
    Sep 3, 2026
    2.0
    ⭐️⭐️ I really wanted to like my experience with Room & Board, but the customer service surrounding the outlet left a very bad taste in my mouth. I understand the outlet has different rules. I understand inventory moves quickly. I understand items are first-come, first-served, customers have to purchase in person, and there are no holds. Fine. What I DON'T understand is refusing to tell a customer whether an item is still physically in the store. I rented a car to drive out to the outlet while furniture shopping and found several pieces I was interested in. I couldn't get back immediately, so I called to ask whether the pieces were still there before making another trip (and paying for another day of rentals/parking - if you live downtown Chicago, you know this can add up quickly). I wasn't asking them to hold anything. I wasn't asking them to reserve anything. I wasn't asking for a guarantee. I simply wanted to know: Is it still there? I was told they couldn't provide that information because inventory changes so quickly and doing so could create a “domino effect.” But isn't that exactly why you say, “It's there right now, but we can't guarantee it will still be there when you arrive”? I even went to the regular Room & Board store near me and asked if someone could call the outlet and check. I was told no, five different ways with every rebuttal, one response more unacceptable than the one before (if interested, happy to detail those too). At that point, this stopped feeling like an inventory policy and started feeling like a customer-service problem. I was ready to spend money with Room & Board. Instead, I went home and started finding comparable pieces from other retailers online — including options where I can actually purchase without driving to a suburban outlet blindly and, for the specific items I found, have more flexible return options (happy to share my process). Maybe this is simply how Room & Board chooses to operate its outlet. Maybe the pricing is structured in a way that means they don't need to make the process more customer-friendly. That's their choice. But it's also my choice where I spend my money. I don't expect an outlet to hold something for me. I don't expect special treatment. I don't expect them to guarantee inventory. I expect basic customer service. That distinction is what Room & Board seems to be missing contrary to what their website may say. To end, I will say if you value great deals AND great customer service, visit the Crate and Barrel outlet in Naperville. :-)
  • DM
    Dorian Marr
    Jul 26, 2026
    5.0
    Kelly Miller provided incredible service when we visited this location to furnish our new apartment. She helped us create a cohesive look for our new apartment, incorporating new pieces into our current design. Overall it was easy to find incredible furniture options and the ordering process was quite convenient. The furniture is extremely customizable and staff are skilled at helping you determine which combinations work best. This was one of the best customer service experiences I've ever had!
  • RB
    Ron B
    Jun 9, 2021
    5.0
    Great place to buy indoor and outdoor furniture for you home or apartment. Three floors of stuff to look at, so be prepared to stay a while!!!
  • CC
    Clark
    Nov 3, 2018
    4.0
    Kind of expensive but lots of made in America furniture

Frequently Asked Questions About Room & Board

Are your design services truly free? Am I obligated to buy something?

Our design services are always free, with no obligation to buy. We know furniture decisions take time and plans can change. Our Design Associates do not work on commission. Their goal is to help you explore options and feel confident, never pressured.

What types of delivery service does Room & Board offer?

We strive to give you the best price and get your furniture and accessories to you in top-notch condition. Most furniture arrives through full-service delivery, which includes full assembly and placement of your furniture and removal of all packaging.

Brand Certified Facts from Room & Board

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Certified October 04, 2026Yext Knowledge Graph
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