Lovesac

Reviews

• KC

  K C

  Jan 30, 2025
  5.0
  I spent the better part of two weeks investigating the differences between LoveSac and two other “social media brands”. One has a showroom, one doesn’t. A friend has a couch from the brand without the showroom and it’s nice. It’s what made me want a couch like this. Ultimately I decided on LoveSac because of what I felt the quality was after discussing it over and over with my other half. Now mind you, I was in the furniture business for 20 years, high quality brands, I’m very knowledgeable, I’m also skeptical, because I have seen what inexpensive brands do. If I’m spending 35k on a car, I’ll spend 45k to get exactly what I want. Anytime I’ve tried to cut corners I’ve been miserable. “If it touches your back, your butt, your feet or the ground, don’t be cheap, you’ll regret it.” Every time. We went into the store knowing what we wanted, Jonathon and JT guided us, showed us why what we had picked wouldn’t exactly work like we thought, gave professional insightful suggestions and perfected our choices. Take your time, this isn’t a fast process, we got to lay around and answer questions. If there was a waiter I would have ordered appetizers and cocktails. We took advantage of the sale and no interest payment plan. Whole process was maybe two hours max but we made a big order. This was a Saturday. By the following Thursday my order arrived at 9:39am. 25 boxes. Most weighing 60-70lbs. Unfortunately they don’t offer white glove delivery but did give me some referrals on who could help. I decided it was too difficult to try to coordinate delivery with a handyman and since I live in an old building I would just handle it myself. Big mistake. Pay someone, 2-3 someone’s, to stand around and wait for the delivery window. I had hired a man to haul away my old sofa, and his arrival coincided with my final unpacking of the last boxes so I tripled his fee to haul away the boxes. All 25 of them. Heavy heavy heavy cardboard. Everything is quality. Start to finish it took me, late 50s, 6’ 210, in shape, gym and cardio, 5 hours to assemble. Unload to cleanup. Knowing what I know, I easily would pay $500-$600 for white glove delivery. I also know construction, I’ve remodeled a dozen homes so it’s not foreign to me. But the assembly is incredibly easy, anyone can do it, it’s just the muscle that makes this b so much work. This stuff is quality. I knew when I bought but I was blown away. The engineering, fit, finish, quality, weight, tailoring, all of it. Beyond my wildest expectations. Someone Six Sigma’d the crap out of this design. I’m not easily impressed, far from it. But I am beyond impressed. When I finally finished I was covered in sweat and exhausted. I couldn’t lay on this couch until I ate, recuperated and showered. An hour later I finally got to enjoy the spoils of victory and was so comfortable I couldn’t get up to get the remote to turn the tv on. I just layed there. If you want a good piece of furniture, that’s going to last, and last, and be more comfortable than you’d ever expect, this is the brand. It’s expensive yes. But nothing this amazing is cheap. 10/10 recommend. 1000 stars. The brand, the service, the people in the store. All of it. Only drawback is the no white glove delivery. My advice, hire someone who knows what this is, pay them to stand around all day on day of delivery, tell them to bring help, pay them too. After all this I would probably pay a grand for it. Probably wouldn’t have before, but now that I have the experience, next time I will.
• MP

  Michael Peterson

  Jun 2, 2022
  5.0
  Jonathon helped me understand what the Lovesac Sactional system is about, the store let me try it out to see how it felt and I decided it would be a great fit for me.
• AH

  Andrea Helms

  Oct 26, 2021
  5.0
  Jonathan at the New City location was very helpful and worked with me to help me determine the right configuration for my space. He also walked me through the shipping process and advised of what to expect, including time frames. So far it's been a great experience and I am excited to receive my new furniture.
• TR

  Tom Rowley

  Dec 30, 2019
  5.0
  Maya was fantastic to work with.. She made the sale.. I had called earlier and spoke with someone that was not helpful, and did not provide details. I walked in spoke with Maya, she clarified everything. Can’t wait to get the new couch! Thank you
• GC

  Gordon Gekko (Cloud)

  Aug 5, 2019
  1.0
  Purchased sectional 6 months ago. Todays it going in the trash very poor quality construction. Total waste of money.

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