Ferguson Home

Reviews

• JK

  Jeanette Kellen

  Aug 8, 2026
  3.0
  They have a lot of options and displays. We were kind of left on our own with decisions and when asked about a specific display I was told I would have to do a custom order. It's a standard size vanit, just need the sink on the right. The next store I went to suggested doing a cabinet and separate drawers like kitchen cabinets to make it work without the special order. They have a parking lot for free parking, but it was full (it appeared there were only 2 other couples in the store, so that may be employee parking as well)
• BW

  Ben West

  Jun 25, 2026
  5.0
  I had an amazing experience at the Ferguson Showroom on Western Ave in Chicago! From start to finish, the entire team was incredibly knowledgeable, professional, and genuinely friendly. A special thank you to Rhonda, she was absolutely fantastic to work with. She made what could have been an overwhelming process feel easy and manageable, especially while making decisions for a multi-bathroom remodel. Her expertise and guidance helped us feel confident every step of the way. The pricing was also very fair, which made the overall experience even better. It’s clear they truly care about their customers and go above and beyond to provide great service. I highly recommend this showroom to anyone tackling a renovation project. Truly a great overall experience!
• MA

  Michael Allen

  Jun 24, 2026
  5.0
  The showroom is very complete. What really stood out, though, was the service. The consultant that helped us, Melissa, was very knowledgeable, helpful, and over the top nice.
• MB

  MC BF

  May 31, 2026
  1.0
  I visited Ferguson twice while shopping for three replacement fixtures for my home. On both visits, the front desk staff was friendly, welcoming, and helpful. Unfortunately, the showroom experience did not match that level of service. Although several salespeople were seated at their desks throughout the showroom, none acknowledged me or offered assistance despite not being with a customer. After waiting and walking around the showroom for over 10 minutes, I finally received help. The salesperson who assisted me, Rhonda, was pleasant, but she was unable to answer several product-specific questions, verify stock availability, or provide recommendations. I was told I would receive a follow-up email with answers to my questions. More than a week later, and even after I sent a follow-up email myself, I have received no response. For comparison, I visited Studio41 on Pulaski the following Friday. Their team immediately assisted me, answered my retrofit questions, confirmed availability, and helped me identify the right products. Two of the three items I needed were in stock, and the third had a reasonable lead time. Glen and the manager were knowledgeable, professional, and genuinely interested in helping me make the right purchase. As a longtime Ferguson customer in Florida, I expected a much higher level of product knowledge, responsiveness, and customer service.
• DD

  Derek D

  Nov 14, 2025
  5.0
  Issac is the man, was able to help me and find all the right parts for my nightmare of a bathroom.

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