Ferguson Bath, Kitchen & Lighting Gallery

Reviews

• BW

  Ben West

  Jun 25, 2026
  5.0
  I had an amazing experience at the Ferguson Showroom on Western Ave in Chicago! From start to finish, the entire team was incredibly knowledgeable, professional, and genuinely friendly. A special thank you to Rhonda, she was absolutely fantastic to work with. She made what could have been an overwhelming process feel easy and manageable, especially while making decisions for a multi-bathroom remodel. Her expertise and guidance helped us feel confident every step of the way. The pricing was also very fair, which made the overall experience even better. It’s clear they truly care about their customers and go above and beyond to provide great service. I highly recommend this showroom to anyone tackling a renovation project. Truly a great overall experience!
• MA

  Michael Allen

  Jun 24, 2026
  5.0
  The showroom is very complete. What really stood out, though, was the service. The consultant that helped us, Melissa, was very knowledgeable, helpful, and over the top nice.
• MB

  MC BF

  May 31, 2026
  1.0
  I visited Ferguson twice while shopping for three replacement fixtures for my home. On both visits, the front desk staff was friendly, welcoming, and helpful. Unfortunately, the showroom experience did not match that level of service. Although several salespeople were seated at their desks throughout the showroom, none acknowledged me or offered assistance despite not being with a customer. After waiting and walking around the showroom for over 10 minutes, I finally received help. The salesperson who assisted me, Rhonda, was pleasant, but she was unable to answer several product-specific questions, verify stock availability, or provide recommendations. I was told I would receive a follow-up email with answers to my questions. More than a week later, and even after I sent a follow-up email myself, I have received no response. For comparison, I visited Studio41 on Pulaski the following Friday. Their team immediately assisted me, answered my retrofit questions, confirmed availability, and helped me identify the right products. Two of the three items I needed were in stock, and the third had a reasonable lead time. Glen and the manager were knowledgeable, professional, and genuinely interested in helping me make the right purchase. As a longtime Ferguson customer in Florida, I expected a much higher level of product knowledge, responsiveness, and customer service.
• NG

  Nate Grede

  Jul 6, 2023
  5.0
  Excellent customer service, excellent in-stock selection/procurement and all the name brands. My main Zoeller sump trigger switch failed. I called this location's number which is actually routed to a main call-center. The touch-tone menu is well organized and I was on the line with someone in 30 seconds who fulfilled my order quickly and accurately. The inventory system is also accurate (unlike the big box stores) so I could pick up my new sump from this location after ordering. They also setup an online account for me so I could track the receipt for easy access with any future warranty needs. I had the new sump at my house within 30 minutes of placing my call. That's outstanding. Icing on the cake.... The tech who helped me at pick-up asked about the failure and advised that I just buy a new switch which they stock at the warehouse. I ordered the switch and will have it in 3 days. Their easy return policy means I can have this main sump ready to install in the unlikely event the back-up fail, but return it for a full refund once I get the new switch installed. Saved me three hundred bucks. Great experience here.
• SZ

  Sergey Zelenev

  Mar 14, 2018
  5.0
  Helpful counter reps, convenient location

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