Ace Lock & Key Smith Inc.

Reviews

• RJ

  Rachel Jamieson

  Aug 18, 2026
  5.0
  Demetri provided quick and friendly service. He both installed my new hardware and took the time to make sure the door was latching smoothly for me, which it hasn't done for years. Not only did he make it sooner than a shop more local to me, his pricing was more reasonable too. Would recommend!
• GG

  Gillian Gryz

  Aug 16, 2026
  5.0
  Demetrius was amazing! He was able to come open my stuck door quickly and efficiently. Would absolutely recommend them to anyone who needs a locksmith!
• JC

  Joe Conneely

  Aug 16, 2026
  1.0
  I write this review with difficulty because I had used them multiple times before without issue. In fact, based on my previous experiences, they genuinely deserved a five-star review. On my most recent visit, I brought in a lock that I needed rekeyed to match an existing lock. I was told it could not be rekeyed, so the staff provided me with a new lock that would match the existing one. After installing it at home, I realized the key could not be removed unless the lock was left unlocked. I called the store, explained the problem, and the staff was very helpful. They offered to send someone to my home to correct it. Unfortunately, once the person arrived, the experience changed completely. He had difficulty fixing the lock, became frustrated, and told me it was the wrong lock for the door and that I should have known that. I explained that I had brought the original locks into the shop and purchased the replacement based entirely on their staff's recommendation. He then made a condescending comment implying that I did not know what I was doing. That was incredibly frustrating. I do not claim to be a locksmith, but I have more than a decade of experience managing properties, and more importantly, I had nothing to do with selecting the replacement lock in the first place. I had relied on their staff's expertise. His attitude and accusations turned the situation into a heated argument. Eventually, he provided another lock and told me he would not charge me, adding, "We all try to be locksmiths, but not all of us can cut it," before leaving. Despite how poorly the visit had gone and the fact that it had taken up most of my evening, I still felt I should pay something for the service. I called the shop afterward intending to do exactly that. Because it was after hours, I unknowingly reached the same man's direct phone. At the time, I had no idea I was speaking to the person who had just been at the property. Believing I was speaking with someone else from the company, I explained the heated interaction that had just occurred, acknowledged that I probably should not have gotten as upset as I did, and said that I still felt I should pay something for the service. Only then did I realize I had been speaking directly to the same man. His response was to tell me to "go fuck myself" and hang up. That ended any possibility of me doing business with this company again. It is unfortunate because every experience I had with them before this had been excellent. However, one employee's conduct—from the condescending comments at the property to the way he spoke to me afterward—was unacceptable. Because of that experience, I will not be using them again.
• BB

  Brian Broeckelman

  Aug 4, 2026
  5.0
  Demetri is great! Super happy with his service and professionalism.
• RP

  Rose Merin Pathrose

  Jul 31, 2026
  5.0
  I broke my only motorcycle key in to 2 and they were able to create a new one out of the broken key just in minutes . It works perfectly fine . I had tried to call atleast 7 different places and they were the only guaranteed to do it right . Was rejected or given over priced estimation from other places