Lowe's Home Improvement

Reviews

• DA

  Deann Ambrose

  1 day ago
  1.0
  Horrible customer service. Getting any help from someone takes forever! You're better off going to Menards or Home Depot.
• LR

  Luis Riru

  2 days ago
  5.0
  Una tienda muy completa para los que les gusta la construcción fabulosa gracias
• JS

  Justin J Smith

  Aug 22, 2026
  1.0
  This review is specifically about their appliance installation while using their appliance delivery. They will look for absolutely any reason to get out of installation. I've had to use them for work, and my parents have used them now twice. A work on incident, they brought a gas stove and said they couldn't hook it up because gas valve was too tight, so left in garage. I had to haul the old out and the new in and install by myself, and I was able to turn gas valve by hand. They delivered a washer to my mother's last year and didn't turn on the water valve. My small older mother had to move it out and turn the water supply on and put it back by herself. My mother has now ordered a stackable washer and dryer which they delivered and did not install and left in garage. They didn't turn the water supply all the way off so it leaked overnight and flooded my mother's basement. They also didn't even bring the accessory kit to hook it up when she paid for installation and she lives 30 minutes from Bloomington. Absolutely ridiculous. Terrible customer service and reliability. Do not have delivered, especially do not pay for install. Waste of time and money.
• JG

  Jackie Grinnell

  Jul 27, 2026
  1.0
  We used Lowe's to purchase and install new flooring. My husband worked at this store for years, and we'd always been happy with their flooring work in the past. This time, we were getting rid of all of our carpet. Our main floor living room was also getting new baseboards. Upstairs was not. The first day they said they completed the living room. I asked why they didn't install the new trim, and the installers said the person from Lowe's who came by told them we had ordered too much trim for the living room, so they could install it in the primary bedroom upstairs instead. The installers were hard to communicate with, so they had their supervisor call me. I told the UHS supervisor that I didn't want new trim upstairs. If I had too much for the living room, that was Lowe's own measuring error to make right. I even said actually, enough of our existing trim is in bad shape that if we had extra after the living room was finished, they could simply use it to replace some of the trim upstairs instead. I specifically suggested that to the supervisor so we could avoid the hassle of a return and refund altogether. They left garbage all over my house, and the upstairs toilet was filled to the brim with their unflushed urine, making the entire upstairs reek. It was the first day and they were working hard, so I let it go. At the end of the second day the installers said they were completely finished. I asked if they were coming back the next day to do the main floor trim? They said no, their supervisor told them that I could just take it back to the store for a refund instead. I told them my car can't even fit it. They said their supervisor would call me to work that out. That night I got a text saying my project had been marked complete. Again, my toilet was full of their urine, my house was covered in trash, and now I had a garage full of baseboards that wouldn't fit in my car and that I was apparently expected to figure out how to return myself, despite making it clear multiple times that I wanted them installed. I spent the next week and a half trying to get in touch with anyone at UHS. I submitted a survey explaining all of my issues, hoping that would finally get someone to reach out. I eventually was able to get in contact with the flooring manager at Lowe's, who was not helpful or kind, but said she would resolve the issue. Shortly after speaking with that manager I received a call from Lowe's installation support. They said they would come remove the trim from my primary bedroom and put it in my living room. The trim was never installed in my primary bedroom. It has been sitting in my garage the entire time, and I made that clear. After putting me on hold, she came back and said she would have the installers pick up my trim from the store and schedule a time to install it. Again, the trim is in my garage. I explained to install support that this entire situation has created so much extra work for me and my family that never should have happened, and I'm not excited about doing it all again. She said she would put in a work order for the installers to schedule a day to come back and install the trim. So now it's up to me to take yet another day off work, move all of my furniture out of the room again, and let these people back into my house, all while hoping they complete the project they should have finished the first time and didn't for a reason completely unbeknownst to me. Nobody has cared enough to explain the miscommunication to me at all. She said she was sorry I was frustrated but otherwise felt very dismissive. Nobody ever reached out to me after my installation despite all of my attempts to. I spent 3 weeks trying to get anyone to help. The least they could do is pick up the trim that's been sitting in my garage and refund me for it. She is asking her managers permission for that. We'll see if I ever hear back. After this, I will actively discourage anyone from using Lowe's for their flooring needs. I expected much better from a company I had trusted and had a positive experience with in the past.
• WH

  Wendy Hicks

  Jul 20, 2026
  1.0
  Just left the Bloomington, IL, store and was flatly denied service. I asked a young man if he would be so kind (those were the exact words used) to get a 10' downspout for me as it was far back in the display aisle. His response was a flat, "no". That is a direct quote. I climbed about 4' up the display and retrieved the item myself. I was assured that the store would cut the downspout but when I took it up to the counter I was told "no" again. I was told that I would have to find a way to get the item home on my own. Now, not 45 minutes prior to my request a white male asked if he could get a PVC pipe cut and was greeted warmly and taken to the back of the store where they would cut the pipe to the desired dimensions. I left the store and returned home. My next door neighbor said her Father could accompany me tomorrow and make it appear as though he was the one who needed the downspout because then he would be able to get it cut. There's no way I am stopping to such lengths simply to be treated equitably. My question is: Why does a white male get service but the female, asking for the same thing, get refused? I am going to go back to the store tomorrow evening and if I am refused service again I am going to do everything in my power to file a discrimination lawsuit against Lowe's. I have observed Indians and African-American customers being ignored or denied service so this store has some rather significant issues, I'm afraid. Hopefully someone will sue them soon and put an end to the blatant bigotry. If you are anything other than a white male don't bother trying to shop here. If you need any assistance you won't receive any.

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