Pet Food Experts (PFX) has been putting people first for over 33 years and has grown to be a leading distributor of pet food and supplies partnering with 10,000 pet specialty retailers in 45 states nationwide. PFX is an award-winning, relationship-driven, service innovator offering best-in-class customer experience and delivering long-term success for its partners and the industry at large. Learn more at PetFoodExperts.com, Facebook, Instagram, Twitter, LinkedIn, or company blog.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.