Arona Home Essentials Waterloo

Reviews

• KO

  Kayla Oakes

  Aug 23, 2026
  5.0
  They were able to get us approved and on our way in minutes! Walking into the store we were met with positive attitudes. Not a moment that we werent laughing and feeling welcome. Prices and products are OUTSTANDING!
• BW

  Brandon Wilson

  Aug 21, 2026
  1.0
  Scam of a company. Have nothing but poor communication since purchasing a tv and a stand with it. Products were not ordered and delivered within the originally promised time frame. When the tv was finally delivered the first time it came broken. No communication or follow up. Ended up settling for another one they had on hand to give them a chance to remedy the situation. After delivery I noticed visible lcd issues(green spots) this was not ok with me even more so after looking over the paperwork and seeing they were charging me nearly 1k for a $350 tv. But they attempted to make things right and guess what, the replacement they offered came defective. So again I called back right away. They came and got the tv and told me a replacement would be ordered. Almost a week has passed and no update. I called in on 08/19 and talked to Marley who let me know she would have her manager call me back, No call back ever happened. Thursday passed and no call either. I called in this morning to see about an update and the lead manager was very passive aggressive right away and even yelling on the phone. I asked her nicely to please not yell as I was not yelling at her and was very calm on the phone. And all I wanted was an update. She continued with her attitude and and even went as far as to ridicule me for leaving a one star review based on my experiences. In the end after again just implying I wanted an update and how I was just upset by the lack of communications and follow ups when promised. She decided to cancel my lease agreement and offered none of my money back although I have been without a tv for a good portion of the time in which I was supposed to have one. What a joke and what a bad way to represent a company. You're not a good manager if your solutions to things when you're in the wrong is to yell, scold and not reason with a customer that came to you calmy and with valid complaints and questions.
• KD

  Kevin Dansavage

  Aug 15, 2026
  5.0
  There was a little confusion at first but I got everything I wanted it I asked for. My monthly payments are reasonable. The delivery was fast. Hopefully my next thing I can get is a bedroom set with them!
• EY

  Eri Yonce

  Jul 27, 2026
  1.0
  I first did an online application where I received a text message from Robert saying everything was looking good, and he just needed a picture of my ID. He then stopped responding to my messages. I called the store and they told me it was still in process and they’d give me a call, which they never did. A couple days later I went into the store and did another application adding my fiancé to the application. Marley said she’d get back to us that following day but no later than Monday, but she never reached out. We came back to the store and she said we got approved and she just needed to talk to our landlord, which she also never did I had to call her a couple days later for her to call her. We then called on Friday after she spoke to our landlord (our landlord also informed us that Marley told her everything was okay and it was looking good) and Marley said we would be able to get it delivered on Monday July 27th. We called today Monday the 27th and she said that now we needed to be living in our home for at least 2 months before we could rent through them. This whole process has been nothing but them beating around the bush and making it hard on us, when they simply could’ve of told us in the beginning they didn’t want to work with us. We have both never rented through Arona and aren’t understanding what the issue is.
• BW

  Brandon Wilson

  Jul 23, 2026
  1.0
  Very bad customer service and communication. Messed up my order multiple times on their end via communication and have offered no remedies to make it right. Will gladly take your money with nothing signed and no products provided. What a scam. Manager just hides in the back and can’t communicate her mess ups. If you’re going to be the face of the business act like it and be willing to work with customers that have done everything right on their end.

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