At Factory Direct Mattress, our goal is simple. Exceed your expectations in quality, price, and customer service. You have our entire organization behind this effort.
To ensure you get the best price every day, we continually review our prices and find ways to save money. Other mattress retailers sell what the factories want them to sell at the prices the factory wants. We contact the factories and ask them to build our products at the prices we want! We pass the savings on to you!
Factory Direct Mattress continues to grow and be successful because of repeat customers and referrals. Without our customers, we would not exist! We pledge to give you the best service, quality, pricing, and warranties every time!!!!!!!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.