Lowe's Home Improvement

Reviews

• DL

  daniel loli

  1 day ago
  1.0
  If I walked into this store and dropped dead, I doubt my dead body would ever be discovered..... I should have just taken the extra 45 second and driven to home depot.
• JA

  Joleen Ayudan

  May 9, 2026
  5.0
  The employee was very helpful and plesent. The items that I bought. I taught would be expensive but I was surprised it wasn't. This is the Best!! place to shop for all your home improvement needs.
• ML

  Min Lee

  May 6, 2026
  3.0
  I waited over 30 minutes on the phone on hold, only for the person picking up the call go mute lol. Also, they will randomly change delivery date and will not provide reason for doing so. Update: They called me back and provided a reason for changing delivery. However, calling them back and getting someone to answer is still a work in progress. Appreciate the effort.
• WH

  wei he

  May 5, 2026
  1.0
  Dear Lowe’s Customer Service, I am writing to formally complain about multiple issues with my recent custom glass order and the lack of proper support from your store team. First, my initial delivery was incomplete, missing three pieces of glass. This caused delays in my project. Second, the bathroom window glass was not manufactured according to my specifications. I specifically requested mosaic/frosted glass for privacy, but the product delivered did not meet this requirement. Additionally, one of the custom glass items I ordered was incorrect. When I raised this issue, I was unfairly blamed for the mistake by a staff member, which was both unprofessional and unacceptable. To make matters worse, I have attempted to contact the store manager regarding these issues, but I have not received any response or follow-up. This entire experience has been extremely frustrating and has negatively impacted my construction timeline and costs. I request the following: A clear explanation of what went wrong Appropriate compensation for the delays and inconvenience caused Please treat this matter with urgency. I expect a prompt response and resolution. Sincerely,
• MM

  Maka

  Apr 15, 2026
  1.0
  I’m sharing my experience with the Lowe’s Protection Plan because it has been incredibly frustrating and disappointing. I purchased a Whirlpool WED4815EW1 dryer on 09/12/2024 along with a 3-year extended warranty through Lowe’s (administered by Assurant). Not long after the manufacturer warranty period, the dryer started making a loud, high-pitched squealing noise. It was diagnosed as a failure of the Whirlpool W11035878 front bearing and felt seal, which had separated from the drum — a clear mechanical issue affecting normal operation. I filed a claim expecting this to be covered. Instead, the experience quickly became a drawn-out process that took multiple weeks to reach a resolution, involving repeated calls, delays, and back-and-forth communication. I was sent between Lowe’s and the local repair company multiple times. Lowe’s directed me to the contractor, the contractor sent me back to the warranty provider, and I had to do my own follow-up just to get basic information about my claim status and the reason for denial. Communication from Lowe’s was inconsistent, and after multiple attempts over an extended period, I was left without clear support or resolution. The repair was ultimately denied because the dryer is located in a covered residential carport, which they classified as “outdoor use.” This was extremely frustrating for several reasons: - The dryer is under a roof, protected from rain and direct sunlight, and used as part of a normal household setup. In Hawaii, this type of installation is very common. - The failure was clearly mechanical, not caused by environmental exposure. - The denial felt like a broad technicality rather than a fair assessment of the actual problem. What made the experience worse was the lack of ownership and communication. It felt like no one took responsibility for the claim, and I spent weeks trying to get answers while being passed between multiple parties. I originally purchased seven appliances from Lowe’s because I believed the extended warranty would provide peace of mind. After this experience, that confidence is gone. At this point, I’m done fighting with Lowe’s. We will be repairing the dryer ourselves because it’s clear the warranty does not provide the coverage it was sold as offering. The biggest takeaway here is the disconnect between what customers believe they are buying and how these protection plans actually work in practice. I purchased the extended warranty expecting coverage for a straightforward mechanical failure. Instead, I experienced confusion, delays, a denial based on a questionable interpretation, and ultimately no meaningful support. Because of this experience, I will not be purchasing appliances from Lowe’s again.

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