Since starting over 100 years ago as a small, family-owned Hilo lumber mill, HPM Building Supply has grown into a one-stop-shop for industry professionals and everyday homeowners. HPM manufactures pre-engineered trusses and wall-panels, metal roofing, packaged homes, and pre-hung doors; and provides in-house treated lumber, building supplies, home planning, and custom metal roofing across the state.
Locally owned by its employees HPM Building Supply has four locations on the Big Island (Hilo, Keaau, Kona & Waimea), one on Oahu (Kapolei), and two on Kauai (Lawai and Kapaa). After merging with Miyake Concrete Accessories in 2020, HPM gained four additional locations on Maui (Wailuku, Kihei, Makawao, & Lahaina).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.