Lowe's Home Improvement

Reviews

• SF

  Samantha Flowers

  1 day ago
  1.0
  I purchased 1x6x8 fence pickets online. I picked up what I thought was my order. They were the wrong size. I called the store in valdosta, where I purchased them from and got a very rude ASST Manager. I explained they gave me 5/8x5.5x8 boards and that was not what i ordered. He said that was the way they came. I explained that was not how they were advertised and asked for them to come pick them up as it was way out of may way to take them back. He said they could not do that since I picked them up I would have to bring them back to get my money back. I proceeded to call the Home office and got the same rude attitude. I will be taking my hundreds of thousands of dollar I spend yearly at Lowes to elsewhere. I swear It is so hard to find a store that has even decent customer service. Everyone should start demanding great customer service or take your buiness elsewhere. It is not worth the pennies saved even if you can find it cheaper here. The service just sucks!!!!
• SC

  Shane Cargile

  Aug 20, 2026
  1.0
  I hate the thought of complaint with an online review nut there's a first time for everything and this one's worth it since no one else has the full authority to help. bought a brand new washer earlier this month with 5 year warranty. Sales person informed us that the delivery driver would call with an hour notice before delivery and install and that unit was in stock and ready to go and would be delivered within 3 days. Two days later we get a phone call, washer won't be available until almost a week later. Delayed wry day comes, I'm up town and third party delivery calls my wife and says, " I'll be there in 10". He comes and drops it off, tells my wife that there's an installation charge for him to hook it up which we never heard anything about, plus it's a simple hook up. He starts a wash on the unit, gives my wife the instructions to let that finish and drain and then we're good to go. The washer wouldn't drain. We tried a couple loads to make sure, and the washer wouldn't drain unless you switched to a different cycle after the first cycle is finished, and then it didn't spin well, clothes were still soaked. I called Lowe's and after a couple hours of being sent back and forth my call was redirected to square one. So I hung up and came back later to try again, then someone had updated my account to where my order number was past exchange date, so then I couldn't even get anyone on the phone. So we drive up to Lowe's Valdosta, Ga location and speak to help desk and management, they alone were very kind and helpful to the extent they could be. They finally directed me to call the manufacturer GE appliances because we were past our 48 hour return that we were never made aware of. So I called GE, long story short, they wouldn't replace the brand new washer we'd just paid for and bought a warranty for but they'd repair it, which I voiced my dissatisfaction with being that Lowe's was quick to sell us a warranty and take the money out of my account for this brand new washer. The process with the manufacturer took about 3 hours in total. It's been 3 weeks no washer and family of four. Another third party service tech came today on behalf of GE, says the board is messed up so their process is that they have to order that part then come and repair. All this being said, Ive never had such a run around before after purchasing a brand new product from someone, and honestly any respectful owner, upper management, customer relations should be ashamed of this system. Everyone blames everyone blames everyone. No one owes you anything and redirects you to the next. I'm sure if i get any feedback on this review, it'll state something about how their policy works and what they've been told from their upper management from there upper management and so on. I'd write this for GE, but I purchased the unit from Lowes, Valdosta, so it should be their problem not mine.
• CM

  Christina McLarty

  Aug 8, 2026
  2.0
  Loathe this store. Why I even tried to come here for what I needed I’m not sure. My dad is in corporate for Lowe’s so maybe that’s why? Anyways, nobody here knew what simple items I needed were, were extremely rude and then walked off together to continue their conversation. All you have to say is you have zero clue about he job. The men were clearly in a deep conversation when we walked up so maybe they just didn’t want to be interrupted. I’ll go back to Home Depot. They would never, ever exhibit this behavior. Do better in training your staff please. Today was unacceptable and extremely uncalled for.
• PF

  P F

  Jul 31, 2026
  2.0
  Found what I needed eventually by using the App. No AC in the store though. No wonder I use the jungle store store so much. I dont want get in a 100 degree vehicle, drive to a hot warehouse and then have to use an App to find a product.
• MF

  M. F.

  Jul 15, 2026
  1.0
  If you call the store, you’ll have to speak with an AI agent. It’s useless and replies with incorrect/outdated information. I wasted an hour of my life driving to and from the store only to find out that the product was not in stock, despite what the AI bot told me. I’ll stick with HD from now on.

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