Lowe's Home Improvement

Reviews

• FH

  Frank Howard

  Sep 24, 2026
  2.0
  Lowes is fine when you are in the store picking up items off the shelves, but if you need an appliance to be delivered, they delegate that Delivery work to third-party delivery businesses who can’t find your address, can’t set up the appliance, deliver damaged appliances, etc. I’m about done dealing with the headaches I have received from Lowes at multiple locations when I need appliances. They also have poorly designed online portals to buy appliances that create issues where the delivery team cannot install the appliance because certain hardware was not purchased with the appliance. I most recently had this issue with a stackable washer and dryer that could not be installed because the stacking hardware was not purchased with the washer and dryer. It’s getting to the point where if someone else reliable will sell appliances to me for a 10 or 20% more, I will switch to purchasing appliances from that company.
• RW

  RaQayla Williams

  Sep 11, 2026
  1.0
  Was perfect until someone was staring at me while i was checking out...
• JF

  James Fitzgerald

  Sep 11, 2026
  5.0
  I only came in to get some shelf pegs and wandered over to the lawn mower section. I was promptly greeted by Christian. I asked him about a pole saw and his knowledge on the product was phenomenal. I ended up buying the pole saw because of his helpfulness and knowledge. If more people had people skills and the work ethics of this young man, the world would be a much better place. Thank You Christian.
• TB

  T B

  Sep 9, 2026
  1.0
  My experience this morning at Lowe’s with Monique. I approached her I said, good morning do you have any idea where I can find goo gone? Her reaction look on her face said at all. I explained what it is,she wasn’t sure where it would be, which is not the problem. The problem was her attitude.. I just got here she says to me… And it just got uglier from there. When I asked her her name, she refused to give it to me and walked away. I followed her and told her I’m going to follow you until I get your name. She said I’m getting get my manager. I’m like perfect. To wear a vest that says customer service on it, just to be treated with such disrespect makes you rethink going to Lowes over Home Depot or even Ace hardware where they’re happy to help you. Lowes failed this morning.
• JD

  Jeff Dean

  Aug 15, 2026
  1.0
  Go to any other Lowes maybe the one in Pooler, Home Depot or Ace. This store is managed by liars who do not honor their polices. They lie and cheat and steal. They are crooks. *If a Lowe's associate told you that they "always cut them an inch short", they are misunderstanding how the automated cutting machine works—and they ruined your blinds.Here is what actually happened behind the scenes to cause your blinds to be cut too short, and how you can get Lowe's to fix it.The Real Truth Behind the "1-Inch Short" ConfusionLowe’s uses an automated, precise Lowe's Blinds Machine (manufactured specifically for Levolor Trim+Go products).The machine asks for the "Window Width": When an associate uses the machine, the computer screen explicitly prompts them to enter the exact measurement of your window opening.The machine programs the deduction: The machine’s software automatically subtracts a tiny fraction of an inch (usually 1/4 to 1/2 inch depending on the specific model) so that an inside-mount headrail has just enough breathing room to snap into the mounting brackets.The Associate's Error: If an associate manually subtracts an entire inch from your measurement before typing it into the machine, or if they choose an incorrect setting because they think they need to "help" the machine make a deduction, the blind will end up exactly one full inch too small. They essentially forced a double-deduction.Levolor's official specification states that Trim+Go products are meant to be sized to your exact width to minimize light gaps. No official Levolor or Lowe's training instructs associates to lop off a full inch.How to Get This Resolved (and Get Free Replacements)Because a store associate explicitly told you they cut them an inch short, Lowe's is at fault for a training and execution error.Go to the Customer Service Desk (Not the Blinds Aisle): Bring the short blinds, your receipt, and your original window measurements back to the store. Ask to speak directly with a Store Manager or the Assistant Store Manager (ASM) of Home Decor.Explain the Machine Input Error: Politely explain: "I brought in my exact window width, but the associate manually deducted an extra inch before putting it into the Levolor machine. The machine already accounts for the necessary bracket clearance automatically. Because of this double-deduction, these blinds have massive light gaps and cannot be mounted safely."Request a Return and Recut: Lowe’s has a very accommodating policy for in-store cutting mistakes. They should pull fresh boxes off the shelf, process a even exchange, and have a seasoned employee or manager recut them—this time inputting your exact window width into the machine screen without making manual mathematical deductions*

Frequently Asked Questions About Lowe's Home Improvement