Lowe's Home Improvement

Reviews

• JD

  Jeff Dean

  Aug 15, 2026
  1.0
  Go to any other Lowes maybe the one in Pooler, Home Depot or Ace. This store is managed by liars who do not honor their polices. They lie and cheat and steal. They are crooks. *If a Lowe's associate told you that they "always cut them an inch short", they are misunderstanding how the automated cutting machine works—and they ruined your blinds.Here is what actually happened behind the scenes to cause your blinds to be cut too short, and how you can get Lowe's to fix it.The Real Truth Behind the "1-Inch Short" ConfusionLowe’s uses an automated, precise Lowe's Blinds Machine (manufactured specifically for Levolor Trim+Go products).The machine asks for the "Window Width": When an associate uses the machine, the computer screen explicitly prompts them to enter the exact measurement of your window opening.The machine programs the deduction: The machine’s software automatically subtracts a tiny fraction of an inch (usually 1/4 to 1/2 inch depending on the specific model) so that an inside-mount headrail has just enough breathing room to snap into the mounting brackets.The Associate's Error: If an associate manually subtracts an entire inch from your measurement before typing it into the machine, or if they choose an incorrect setting because they think they need to "help" the machine make a deduction, the blind will end up exactly one full inch too small. They essentially forced a double-deduction.Levolor's official specification states that Trim+Go products are meant to be sized to your exact width to minimize light gaps. No official Levolor or Lowe's training instructs associates to lop off a full inch.How to Get This Resolved (and Get Free Replacements)Because a store associate explicitly told you they cut them an inch short, Lowe's is at fault for a training and execution error.Go to the Customer Service Desk (Not the Blinds Aisle): Bring the short blinds, your receipt, and your original window measurements back to the store. Ask to speak directly with a Store Manager or the Assistant Store Manager (ASM) of Home Decor.Explain the Machine Input Error: Politely explain: "I brought in my exact window width, but the associate manually deducted an extra inch before putting it into the Levolor machine. The machine already accounts for the necessary bracket clearance automatically. Because of this double-deduction, these blinds have massive light gaps and cannot be mounted safely."Request a Return and Recut: Lowe’s has a very accommodating policy for in-store cutting mistakes. They should pull fresh boxes off the shelf, process a even exchange, and have a seasoned employee or manager recut them—this time inputting your exact window width into the machine screen without making manual mathematical deductions*
• AD

  Antonio Davis

  Aug 12, 2026
  5.0
  Mr.Gerg is very knowledgeable and helpful excellent service at Pro desk
• TD

  TJ D.

  Jul 31, 2026
  1.0
  Bought a GE washer at a small discount and was told it had been returned by someone because hot water came in when turned on cold. The associate stated that obviously the person hooked up the hoses wrong. Well, this washer only trickled a cup or two of water when started and went to "wash" bone dry load of laundry. So my husband took it back to the store. The associate at returns told him he would honor the refund... until the manager showed up and in typical corporate manner nixed that and told us sorry not sorry, we're not honoring your refund. $450 down the drain, Lowes got richer (yay for them). This is what's wrong with society. No honor. No integrity. Corporate greed and screw the little person. Congratulations, Lowes. We've spent THOUSANDS in this store over the years and you CHOSE to let us know how little you care. Home Depot wouldn't have done this (I know because I talked to them about this).
• DD

  DRS2

  Jul 1, 2026
  1.0
  If you are going to buy something from this store, then walk in, find it and buy in the spot. I ordered items they didn't have in the store and it has been a nightmare ever since. They canceled items and they didn't deliver one of the items. Now management has been giving me the run around over a $10 item. I won't get my money back and they won't give me the item I paid for. Management has had me on hold on two separate occasions for an hour.
• DE

  Dane E

  Jun 29, 2026
  1.0
  I've shopped at this store twice this year. Earlier this year I bought a new Toro mower but had to bring it back because the engine was cracked. Believe that?????? I just bought a new window ac almost 500 dollars, had to bring it back because new merchandise had been dropped and sat broken for sale for some sucker like myself to buy, had to bring it back. As I was walking out some guy was walking in with a damaged hood vent. If you know what's good for you and your wallet and your time, stay away from this store. Then y'all want me to open an account and save 20 percent. You should have given me 20 percent off regardless for selling damaged goods.

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