Lowe's Home Improvement

Reviews

• BW

  Beth Wasil

  Sep 30, 2026
  1.0
  Update: Lowes, check your records. I already reached out to your store, corporate office, and delivery team multiple times. Still unresolved. For Your reference: 8/31: store contact. 9/19: Delivery contact. 9/21: delivery contact. 9/22: store conact. 9/24: store contact. 9/24: corporate contact. 9/25: store contact. 9/29: store contact. 9/30: corporate contact. I think I have done my part. If I could leave zero stars I would. My Mom purchased a washer/dryer combo and pedestals from Lowes around 7/31. After weeks of delay shipping, they were finally delivered to her on 8/31. Since it was a special order dryer, she understood the initial two weeks but it took much longer. Once delivered, the delivery guy noticed that the pedestal didn't fit. He said we would need to contact Lowes for the correct pedestal and have it reinstalled. He also said to take back the extra hoses (important, hang on) because ours were fairly new. Shortly after they left (super nice guys, by the way) we realized Lowes had sent us the wrong dryer. It was a smaller, cheaper (by $400) dryer and that is why it didn't fit the pedestal. Lowes was contacted and they said to keep the dryer while they ordered the correct one from LG as it was going to be another few weeks. September 19th, the new dryer arrives He notes that the pedestal is missing the clips and cannot mount it to the machine. I mentioned that both units have a steam feature that hasn't been connected (remember the extra hoses that weren't needed from delivery #1?) and he said he cannot connect the hoses because they were missing. He says to schedule for a replacement pedestal and hoses. We mentioned that the doors should also be reversed because they hit each other and was advised to let them know when they come out with the new pedestal and hoses. The next tech arrives on September 21st to add the steam hoses, replace the pedestal, and switch the hinges. He says he cannot do anything because he doesnt have hoses, the pedestal is broken, the dryer is leaking water (its ventless and no one has attached the hoses), and that he cannot reverse the doors (huge lie) because it will cause the tub to become unbalanced. He removes the dryer into the doorway of the laundry room, shoves the washed and pedestal it is attached to to the opposite side of the laundry room and leaves. Now we can't use the dryer at all. Despite recovering from a hip replacement surgery, I assist my senior citizen mother with shoving the dryer out of the way and putting her washing machine back so she can at least wash her clothes! While taking out the trash, we notice there is water leaking from the laundry room in to her garage. Seriously?? Lowes scheduled yet another service call for September 24th with an arrival window of 1-5pm. This time I wait with her so we can be sure her $3000 set gets put in properly. Well, they were no call/no show. After several failed calls to Lowes corporate store as well as to Lowes in Newnan, Billy (who claims to be a manager) has put in an order to just pick up the equipment. Thanks for screwing us around for over a month and leaving us wirh property damage! If you need appliances, RUN from Lowes to a store that actually cares about your experience.
• DB

  Dwight Barnett

  Sep 28, 2026
  5.0
  I've never shop at Lowe's but I will now, they have Craftsman parts and Tractors, and everything ekse you need for what you need it for, the staff Don that helped me was very knowledgeable in his craft and work, he got me what I needed with no problem and out the door.
• AA

  Anna Abruzzini

  Sep 22, 2026
  1.0
  Disappointment, regret, and lack of professionalism is an understatement with how I feel about Lowe’s and specifically the Lowe’s in Newnan, Georgia under the management of Nick. We ordered all new appliances for their Labor Day sale Wednesday, September 2. Part of the order was supposed to be delivered and installed on September 10 and the other on September 17 We’ve received automatic texts regarding delays. We’ve been given multiple make up dates. We finally received part of the order a week late. I’ve been trying to get a hold of somebody with install with no response. I called Newnan Customer Service on 9/5 who gave me the direct number to install. The number they provided me, I have never been able to get someone on the phone. The only contact I’ve had is via automated messages. We ordered four appliances so I’m getting automated texts for each separate order. I’ve been trying to get in touch with somebody to figure out which appliances are being delivered on which dates. Although I haven’t spoken to anyone in install directly, once our refrigerator arrived, I was a little hopeful that everything else was going to follow within a reasonable timeframe; however, that has not been the case. I called the Newnan store back on 9/20 to get some answers on the delay and inability to reach anyone with install. She told me she would have the manager, Nick, reach out to me when he got in on Sunday (9/20) around 11am - NO CALL BACK. So I called him again Monday (9/21) and was informed he was on his lunch and would call me back - NO CALL BACK. I’ve attempted to reach install 9/8, 9/11, 9/15 which are all in my call log. This morning, I called Lowe’s mainline instead of dealing with the store. I’ve lost complete faith in Nick’s professionalism and customer service skills. The main line to customer service put me through to someone in installment mainline. She was able to contact install at Newnan and they told her they have been trying to contact us. COMPLETE LIES! And now the earliest date they can give us is an install date of October 6!! We’ve been given multiple delivery dates, multiple delays, multiple promises for call backs. How am I supposed to trust that these appliances are going to show up 2 weeks from now, especially given they are trying to place the blame on us. These appliances were ordered on September 2 and our first bill is due BEFORE we are GETTING the appliances. How is this right? On top of that.. the gentleman I spoke to in customer service this morning, had the audacity to say “maybe Nick hasn’t returned your phone call because he needs you to calm down.” First of all, that remark itself was ridiculous and unnecessary. This is the first time I have shown frustration and it’s mainly due to Nick not contacting me back after multiple calls and messages left. Let me make myself clear - I have never once raised my voice, used profanity, or done anything that warrants messages to go unanswered. Even if he couldn’t give me an answer, the professional thing to do would be to call me back and give me a different contact number to someone who can assist beyond the number I have been trying. At this point, I wish we could do business with Home Depot. I will be stopping by that store today to see if they can get us appliances before October 6. This has gone from a “time and delivery issue” to an “integrity and professionalism issue.” I’ve been told that I will be contacted within 24 hours in regards to all of these issues and I’m not hopeful. Someone has the power to make this right, and no one cares - they just keep finger pointing and keep giving new delivery/delay dates.
• CD

  Charlotte Daoust

  Sep 14, 2026
  5.0
  I had to come here often while renovating, and Brandon was always so sweet and caring. He went out of his way to help my mom find everything she needed and always offered to carry things for her. It really meant a lot to both of us. I also want to mention Jasmin, who was a huge help to me as well. All of the staff here are so friendly and helpful. I definitely recommend this location!
• AG

  Art G

  Sep 12, 2026
  1.0
  Extremely disappointing experience with the Lowe’s in Newnan. I purchased a new gas pressure washer last Sunday. It ran for approximately 20 minutes, shut off, and would not restart no matter what I tried. I ended up finishing the job with my old electric Ryobi pressure washer. I returned to Lowe’s today, only six days after buying it. The returns associate initially told me she would facilitate the return, but I needed to remove the gasoline first. She told me they sold siphon pumps and actually suggested that I could drain the gasoline onto the grass in the parking lot. That didn’t seem very environmentally responsible, so I purchased a gas can and went looking for a siphon pump, which I couldn’t find. When I returned to the counter, I was then told that because it had been more than 48 hours, the pressure washer could not be returned. Why wasn’t I told that before I purchased a gas can and started looking for a siphon? I asked for a manager and spoke with Nick, an assistant manager. His response was even more disappointing. I was told that it wasn’t Lowe’s problem that the pressure washer failed—it was the manufacturer’s problem. He told me I needed to contact the manufacturer and obtain a return authorization so Lowe’s could return it and get their money back. I understand stores have return policies. What I don’t understand is selling a customer a brand-new piece of equipment that fails after approximately 20 minutes and, six days later, essentially telling the customer that it’s someone else’s problem. I wasn’t trying to return a pressure washer because I changed my mind. I was trying to return a defective product that failed almost immediately. The entire experience, from being told to drain gasoline onto the grass to the way the situation was handled by management, was extremely disappointing. I expected much better customer service from Lowe’s.

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