Brown's Pools and Spas

Reviews

• DT

  Daniel Turner

  Dec 12, 2025
  1.0
  I would highly recommend NOT to use Brown's pools and Spas. I had 5 leaks on my pool in the first 2 months (1 is still not fixed). The pool was installed incorrectly and had to be repaired. I have pictures of everything. My liner also started leaking again 12 months later and no one has called me back in 14 months. I have emailed and called with no results. Now I have a pool I can not use. I called and emailed Kim at the Newnan location and nothing. Would have given a zero but 1 was the lowest. I have all the emails and pictures. ABSOLUTELY DO NOT USE THEM. $8000 wasted. I will be reporting them to the BBB.
• LM

  Linda Montgomery

  Aug 20, 2024
  5.0
  Went shopping for a hot tub and wow did I get a hot tub. My 180XD Swim Spa is wonderful. My experience with Browns Pools and Spas in Newnan was great. Starting with Brandi our sales rep or spa wizard who walked us through the Bullfrog spa system, the interchangeable jets, the plumbing system, the low maintenance water care system, and so many other things. After purchasing our Spa we were given a 5 week delivery date which to our delight turned into a 3 week delivery. We had our concrete poured but could not get our electrician out so in steps John from Browns. I cant say enough about John. He was punctual, efficient, and definitely knew his job. He stayed until they delivered the spa: hooked it up and helped them get it in place. He was actually the last person to leave. Hats off to John. The delivery guys were worried about tearing up the yard as it had been raining for several days. The concrete people had already torn it up so what could be worse. Surprisingly the guys put down boards and used a rolling system to move the spa in place and actually packed the ground that the concrete people tore up. All in all I am satisfied with the swim spa. (Brandi has walked me through several things) and am definitely satisfied with the delivery and set up. I would definitely recommend Browns Pools and Spas in Newnan, Ga if you are looking for a hot tub or a swim spa.
• RW

  Ruth Ann Weise

  Feb 4, 2020
  5.0
  Caroline was a Great help. She was knowledgeable friendly. And very accommodating. . Will definitely be back.
• GM

  Gary Meier

  Jan 23, 2020
  5.0
  A professional environment with quality goods and personnel. I purchased a Green Egg recently, and both Caroline and Brandi were extremely helpful. They are knowledgeable of the product, and helped me decide between the various units. I have shopped with them for several years, and based on their high level of customer service, I will continue. Thank you for a quality product at reasonable prices, and superior customer care!!!!

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