Silo Self Storage

Reviews

• LK

  Lynn Kemper

  1 day ago
  5.0
  This facility is managed by a veteran and it shows, very well run. Thanks for such a great storage experience JR!
• BS

  Brittany Snow

  Sep 30, 2026
  1.0
  I have been renting from this facility since March. The old management was AMAZING! They always answered the phone promptly and they always made sure that I knew if a change was happening. Then new management kicked in. Not only did my bill go up, NOTHING was done to make sure I knew anything. They can put a silly piece of tape on the lock I PAID FOR letting me know it's new management but nothing letting me know the gate code has changed. Keep in mind, I have been using the same gate code since I have been renting here. JR Rochester is BEYOND RUDE! My husband was there to get some items out of the unit and the gate code was not working. Not only do they have new phone systems that route to someone not even at that location, but it takes a good minute and half to even get to that point b/c of the music and slow prompts. I finally get to someone and after 3 minutes get disconnected. I call back and get a call. It's Silo. I let JR know the new phone systems were absolutely horrible. Then, I'm explaining to JR the situation and let him know I just need the gate code. He then goes on about how he emailed me that the gate code would be changing and this and that. I tell him they can put silly stickers on my unit for management change but nothing to inquire about the gate code changing? On top of how he can't give me husband the code b/c he's not on the lease. I tell him that's not what I asked him for. I simply need the gate code. I don't need all the other theatrics!! At this point my husband was out there for a good 5-7 minutes added on the 3 minutes when I got disconnected add the 7 minutes it took me to get to this point!! I did express my DEEP satisfaction with the new answering service but rather than say " I can understand how that's frustrating, let me verify the information so I can get you that new gate code", this man BERATES me and tells me how I've been rude and disrespectful the entire time and how I wouldn't like it if he were that way to me. Now HE has escalated the situation. ANYONE who has EVER worked with the public knows the best way to handle an unhappy customer is to give them understanding and kindness and I DID NOT get that today! 14 minutes total I was on the phone with this completely unprofessional "Manager"!!! A lot of that was him telling me he had to follow procedure to verify me identity!! MORE THAN ONCE he stated this!! He also put in his little "detailed notes" HIS summary of the phone call. 14 minutes for a GATE CODE!!! He also stated the calls were recorded to which I replied good, I hope someone hears how unprofessional and disrespectful he is!! He also told me the management was changed b/c the previous managers weren't doing there jobs which in itself is COMPLETELY unprofessional. I made sure he knew the previous management made sure their tenants were made aware of all changes and were so nice we were dripping in sugar when we left. SILO, you made a huge mistake when you let the previous management go and hired JR Rochester!!!! I have cleaned out my unit and will be cancelling my contract immediately. STAY away from this storage facility unless you want heartburn from a grown man that HAS to be right and HAS to have the last word. **UPDATE** I just checked my email and NEVER received any notice about the gate code change. ONLY invoices. **UPDATE 2.0** Hannah, the regional Manager was beyond AMAZING!!! She was so helpful, listened, addressed my concerns and made the situation right! Unfortunately I can't recommend this specific location as long as JR is the manager but I do recommend any other location that Hannah is over as she is the BEST!!!
• RN

  Robert Niscior

  Sep 16, 2026
  3.0
  This storage facility is good for the price point. We had our items in storage for a little over two months and our items were in the same condition as we had left them in, which is the bare minimum of what I would expect out of any storage facility. A few issues that kept this facility from being a 5-star: - Miscommunication regarding the need to purchase our own lock. Our contract gave us the option of buying our own lock or including a lock from the facility as an add on. We decided to buy our own lock, only to find out that the facility's locks are included in the price of the rental. This wasn't material (about a $15 lock), but still annoying that this was not made clear up front. It also seemed as if the locks were included because the facility had excess inventory of them and needed to pass the cost on to the customer. - Nearly all of the moving dollys are dysfunctional. This made moving our items into and out of our unit a headache. Some had broken wheels, some had faulty handlebars that would slip out of the sockets. - Miscommunication on move-out. I explicitly stated my move out date via email and found that my unit had been closed out a week before the move-out date. I just happened to stop by the facility a few days before my move out and found that I was locked out of the facility. To the facility's credit, this was quickly remedied on the spot. However, if I wouldn't have stopped by that day, I would have been locked out during my move out.
• MM

  M M

  Sep 15, 2026
  5.0
  Had to get a storage unit with short notice and chose Silo for its proximity to my home and the good reviews. I walked in and was greeted by JR who was friendly and professional and made the process quick, easy and seamless. Thank you JR for your help and for the nice conversation too! Storage facility is clean, well kept and convenient. If you’re looking for a storage facility in the area, you will not be disappointed.
• RP

  Renee Ranum Perry

  Sep 12, 2026
  5.0
  Silo Self Storage is a great place to use for your storage needs. They have great units, it's super clean, safe and great climate control. JR was nice and has been very helpful.