Lowe's Home Improvement

Reviews

• MB

  Maya Berri

  5 days ago
  5.0
  Lowe’s always has the products and services we need for our home at competitive yet reasonable prices. What makes this store so different is their team of associates. They are always so helpful and are knowledgeable when I need guidance on products. Most recently, I had the most exceptional customer service experience. Laurie the manager was phenomenal to work with and truly went out of her way to ensure she did all she can for me. Anita at the customer service desk was exceptional. She went above and beyond to help me with my issue. Palmer, Jose and Elgin. An exceptional team. I highly recommend this store because truly that team cares about their customers and their issues.
• MR

  Matt Russ

  5 days ago
  1.0
  Absolutely terrible customer service. I ordered online for pickup at my local Lowes then was notified my order was "reallocated" to this store an hour away from me. I called the store and spent 45 minutes on the phone trying to get them to send my items to my local store where I originally was supposed to be picked up. They offered nothing, no help, and the manager hung up on me.
• RS

  Ryan Sornberger

  May 12, 2026
  5.0
  The drive over an hour to get to this location.They were the only ones that had what I needed and stopped when you go to a big box you have a certain level of expectation of what you're gonna get from the help jose the manager in plumbing in the electrical department was a huge help.
• FL

  Fallon Lopez

  May 6, 2026
  5.0
  I have always been a Home Depot girl, but after this past visit, I am 100% converted to Lowe’s especially the one off marketplace Boulevard. I had such a great experience. The flowers were absolutely gorgeous and the help was amazing especially Larry Morrison. He was incredibly helpful. I was there with my baby struggling to get everything that I needed situated into my car into my car and he was helpful from start to Finish. I will definitely continue to come back to this Lowe’s if you go and you need help look for Larry.
• CC

  Curtis

  Apr 12, 2026
  5.0
  If you are looking for the absolute peak of retail excellence, look no further than Jane at the Lowe's in Cumming in Customer Service. I don’t say this lightly: Jane is the definitive reason our family chooses to invest 3% of our annual household income at this specific location. In a world where customer service often feels like an afterthought, Jane is a masterclass in what I have come to understand areLowe’s Core Values. She doesn’t just "work" here; she embodies the company’s mission to "solve problems and fulfill dreams for the home." Why Jane is in a League of Her Own: Customer First, Always! Lowe’s prides itself on being "customer-centric," but Jane takes this to a level I’ve never seen elsewhere. Every time we walk through those doors, she greets us with a genuine warmth that makes us feel like the only people in the store. She anticipates our needs before we even have to ask. A "Driven to Win" Attitude: Whether we are tackling a massive renovation or a small weekend project, when we check out, Jane displays a relentless drive to ensure we leave with exactly what we need. She has the "Red Vest" expertise that Lowe’s promises, but with a personal touch that turns a transaction into a partnership. Unmatched Integrity and Accountability: One of Lowe's key behaviors is "Own It," and Jane owns every interaction. If there’s a complex order or a logistical hurdle, she follows through until it is perfect. We have 100% confidence that when Jane is involved, the job will be done right. Total Home Strategy in Action: She doesn't just ring customers; she asks how we are doing and how our family is doing and how the last project went. From helping us navigate the "Total Home" solutions to making the omnichannel experience feel seamless, she is the heartbeat of this store. To the Management at Lowe’s: Jane is your greatest asset. She isn't just a representative of your brand; she is the reason for our brand loyalty. We pass other home improvement stores to come here because we know Jane will be there to ensure our home—and our projects—are in the best possible hands. If there is an award for **Operational Excellence** or **Service-Minded Leadership**, give it to Jane. She has earned our business, our trust, and this five-star review a thousand times over! We live he so much we are even planning to bake her cookies!!

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