Lowe's Home Improvement

Reviews

• ST

  Stephanie T

  1 day ago
  5.0
  Great service in the garden area. Employees were happy to assist with heavy items and the flowers lóok amazing! Prices are about the same as other stores.
• YD

  Yvonne Davis

  May 5, 2026
  2.0
  Didn't have any of the vegetable plants I wanted. They need to water what plants they do have
• MB

  Mary Benjamin

  May 4, 2026
  1.0
  On May 3,2026, I had an order placed online at the Conyers location with invoice #99404 for #140 bags of premium 2-cu ft Brown mulch. Unit price:$2.00. My card was charged $280.00 with a pickup date by May 6. On May 4, 2026, at 6:36 my lawn person who was picking up the order with required paperwork was informed that the order had been sold and no longer available. They could or would not explain what happened. Once I was notified my we reached out to the store and was unable to reach anyone in store by phone. We contacted the Corporate Office and was informed that this was rare and apparently she was unable to reach anyone at the Conyers location. I was issued a credit back with nothing to explain this poor service. I have never experienced anything like this before.
• JW

  James Wilson

  Apr 22, 2026
  1.0
  The delivery service at this location sucks, and have not improved at all over the years, I am a contractor and I left this location a year ago because of not receiving my delivery on time or not having all my materials once it was delivered. Last week I placed a order of lumber to build a deck for one of my customers and asked for a morning delivery and they gave me a window of 8am to 12noon, on Tuesday morning, I received all of the confirmation that everything was on time for that date and also confirmation that my order was still scheduled to be delivered within that window on Tuesday. My customer took off work for this week for us to perform the job, and my crew stood around all day Tuesday with no materials, I finally get another notification at the end of the day on Tuesday that my delivery is scheduled to be delivered Wednesday between 230pm and 6pm, meaning that I have lost two days of work in which I was working within a time frame. This so unprofessional and I really don't have any words other than someone do not know what they are doing at this location, I am super piss right now, this costing me money in which this is my lively hood.
• TT

  Tommy Thompkins

  Apr 17, 2026
  1.0
  If I could leave a star rated at 1 percent of 1 star I would! I have had the worst experience with any type company in my 69 years. I placed an online order and was approved for the new MY REWARDS card for a 20% one time discount on my first order. Placed an order for almost $470 and the COMPUTER OFFERED next day delivery starting at $2.99. When I went to checkout, the delivery said $69 with no options given. It was understandable being a higher cost because I had 100 concrete stones plus other items on my order causing it to be heavy and likely on a pallet. I wasn't pleased with the cost but accepted it. The next day my order was postponed to the following day with no explanation. This happened 4 days in a row with no explanation so I called the store to find out why my order keeps getting postponed. Their answer was for $69 it was through DOOR DASH DELIVERY and people kept showing up in small cars to pick up my order of heavy stones and soil on a pallet! They acted like this was my fault they were using DOOR DASH but I explained there was nothing online to give me an option of DOOR DASH or a truck with a liftgate! Shouldn't they have a system online to show the delivery options and even create a large message in RED saying" THIS ORDER IS TO LARGE FOR DOOR DASH AND REQUIRES A $79 CHARGE FOR A TRUCK TO DELIVER THIS ORDER". DO YOU APPROVE THIS ORDER???? I spoke with the manager at the CONYERS GA store, I think Melissa was her name, and she said they could not simply change my order for TRUCK DELIVERY in their system so it had to be cancelled and my order input again manually by Customer Service. She authorized the same 20% discount since I never received it. She also authorized keeping the lower delivery charge of $69 for TRUCK DELIVERY. After all this was finally completed, they asked for my new MY REWARDS card information which was approved online for my new order. They could not see my card number or any other needed information, only that I was approved. I had to call Synchrony Bank that issues the card but all they could give was the card number. Now I had to wait for the actual cards to come in the mail to call with the expiration date and CVV code to get the order to go through. If I used any other card, I lost my rewards to be issued!! I received my card today and called the store. It was aggravating to get their AI Assistant to transfer me to a person. Once it did, the phone rang for over 7 minutes with no picking up or checking to see if they could help. I called twice with the same results but the 2nd attempt after 7 minutes, someone picked up the phone and then hung up quickly!! HORRIBLE SERVICE. Went to online chat and a person TRIED TO HELP but could not find the manually input order. She had to start over but then had no authority to give me my discount on the order and delivery so after hours of frustration of supposedly just calling the store to provide an expiration date and CVV Code on my new card, I have to drive 40 minutes to the store and spend probably another hour to get a manager to make this happen or just cancel the order AND the card. WORST CUSTOMER SERVICE AND LACK OF TECHNOLOGY FOR SIMPLE TAKS I HAVE EVER SEEN IN MY LIFETIME! UPDATE 4-23-26-The manager at the Conyers GA Lowes moved my order to the DeKalb Lithonia store and said that was done so I would get my order delivered Monday 4-20-26 as requested. I then received a follow-up email saying my new order had been received and they are working on my order. Later the same day I get another email saying the McDonough GA store was working on my delivery (MOVED AGAIN) and scheduled for today 4-23-26! What happened to my delivery on 4-20-26 AS PROMISED?? I calmed down and since I was tired of literally HOURS OF MY TIME & DANGEROUS LEVELS OF BLOOD PRESSURE to TRY and fix this mess, I just decided delivery on 4-23-26 is acceptable since I can't seem to get ANYTHING fixed and this would finally be over. On 4-22-26 they rescheduled my delivery for 5-2-26 with no explanation AGAIN. I just cancelled the order because this is BEYOND UNACCEPTABLE!

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