Hobby Lobby

Reviews

• DS

  Dr. Sher'i

  4 days ago
  5.0
  Great customer service still matters in today’s retail environment. Although I had visited this location approximately a year ago, I returned because I urgently needed a canvas for a project due the following day. The store itself was notably large, organized, and well-stocked with a broad variety of creative and artistic options. Equally impressive was the atmosphere created by the staff, who were engaging, approachable, and attentive throughout the shopping experience. Upon arrival, however, I was unable to locate the books I needed, but I was able to find a canvas. After browsing, I eventually completed my purchase without realizing the item was possibly left behind. What transformed this ordinary shopping experience into an exceptional one was the level of professionalism demonstrated afterward. Unfortunately, I did not capture the young cashier’s name, but her attentiveness, warm conversation, and genuine engagement left a lasting impression. Several hours later — likely after normal operating hours — I called the store regarding the missing canvas. To my surprise, the call was still answered, and I was transferred to the store manager, Blake. Blake demonstrated a remarkable level of patience, leadership, and customer-centered service. Rather than treating the matter as insignificant because of the item’s small monetary value, he carefully listened, asked thoughtful questions regarding the purchase, attempted to identify the transaction and register location, and was even willing to review camera footage to assist in locating the missing canvas. In an era where many businesses prioritize speed over service, Blake’s willingness to go above and beyond after hours reflected a rare commitment to excellence and accountability. This experience reinforced that exceptional customer service is not measured by the size of the purchase, but by the sincerity, professionalism, and care extended to customers. Hobby Lobby demonstrated that service-oriented leadership and attentive staff can elevate even the simplest retail interaction into a memorable experience.
• TW

  Teresa Wood

  May 3, 2026
  5.0
  I found exactly what I was looking to get.
• MB

  Michelle Brown

  May 3, 2026
  5.0
  AWESOME PLACE
• GP

  Gary Parkes

  Apr 24, 2026
  5.0
  A clean and well staffed and stocked store made for a pleasant shopping trip.
• SC

  Sandra Cantrell

  Apr 21, 2026
  4.0
  Great manager intervention for unticketed items! So pleasant!