Lowe's Home Improvement

Reviews

• SS

  Scott Sumner

  1 day ago
  5.0
  I cannot remember her name and I told her I would review. This might have been the best LOWE’s return I have made. I had my app but not the receipt and she was able to find the purchase and get my return processed. BTW, the ORBIT sprinkler stops working after a couple of weeks. It gets stuck.
• MH

  Maigin Hernandez

  4 days ago
  5.0
  I would like to give Rob- the sales rep that assisted me today with my purchases a 5 star review!!!! He was very helpful and knowledgeable of everything I asked for. He basically shopped with me the entire time I was there and escorted me throughout the store to be sure I found what I needed. Service with a smile.. Thank you Rob!!!!!
• WC

  William Clark

  6 days ago
  5.0
  I was questioning wether I could return the Bosch laser I purchased the week before for a job estimate without having the box for proper packaging but the return rep and customer service was exceptional and quick in getting my refund back to me no questions asked!
• KH

  Karen Heagerty

  Apr 27, 2026
  5.0
  I was there on Saturday, and I had the best customer service from Shareef. He went above and beyond to assist. It's so refreshing to have someone take the time to help you without having to ask. When you go to these big box stores you seldom get the kind of help you are looking for or need. He saw me and then sprang into action. He deserves a raise for the kind of customer service he provided. He's a wonderful sales agent.
• SA

  Shirley A

  Apr 15, 2026
  1.0
  Last week I purchased a toilet and also paid for installation (they contract with Angi). The toilet was not the right length from the wall so the installer was unable to install. As soon as he left, we returned the toilet. They did not have the size we needed, so we asked for a refund. It took a while, but they issued me a receipt stating that it was going back to my American Express. However, the receipt was only for the toilet and not for the installation. When I inquired refund about the installation refund, I was told (by Federika) that it is automatically refunded. When the refund did not appear on my card, I called the store over and over again all afternoon. After AI said it would connect me with someone, the phone only ring and ring. I tried 20 times and each time it rang at least 20 times. Never an answer. I called Lowes Marietta and someone answered right away. They said everyone complains that they do not answer the phone there. They tried to help me by giving them the name/number of the district manager. His voicemail message box had not been set up, so I could not even leave a message. I called Marietta again and they gave me a different number to someone named Tally. I left messages a few times with no call back. The next morning I tried calling again and had the same results. No one answered at the store. I had to finally drive there. They went and got somebody named Jacob who told me he was one of the managers. He looked at my receipt and said it’s already been credited to your account, contact them. Then told me that they never refund for installation. I said it was an installation that never happened because it was the wrong toilet. Told him of my experience of no one answering the phone and he just stared at me rudely. I also watched him refuse to replace another customers dead plant. Not a huge plant, a small plant. He was also was rude to her telling her she never bought it there, even though she was trying to explain that it was on her Lowe’s card. She was also a senior citizen like me. On my way home, I contacted Lowe’s corporate office, who initially told me that they do not refund installations. I said, “but the installation never occurred and the plumber they sent said they would refund”. I added that if they do not refund installations that do not occur, why is it such a secret? She was very kind and helpful. Ultimately she checked into my refund for the toilet and connected me with Angi for refund of the non-installment. All of this took me almost 24 hours to resolve, including a trip back to the store. There are a lot of similar stories on here about this store. You are warned. They obviously know about the problems at this store, but do not address them.

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