Speed Queen Laundry Oak St SW

Reviews

• DP

  Daniel Pinckney

  Sep 4, 2026
  5.0
  I had an excellent experience at Speed Queen Laundry! The machines were clean and efficient, and the environment was comfortable and easy to use. I’ll definitely be coming back for my laundry needs.
• LL

  Leeway

  Aug 27, 2026
  5.0
  Definitely coming back and referring others in the future !!! The Store manager Monica was very helpful and nice to direct me to where i needed to go and how to load my new laundry card
• SW

  Shanice W

  Aug 23, 2026
  1.0
  I am writing to formally file a complaint regarding an incident that occurred at Speed Queen Laundry on August 12, 2026. At approximately 10:05 a.m., I was removing my clothes from one of the dryers when I noticed that my clothing was extremely hot and had been burned/damaged. I immediately notified the employee working at the laundromat. I was informed that the employee could only text the manager to report the issue and that I should call the laundromat on Monday. I followed those instructions and contacted the laundromat on Monday. I spoke with the supervisor, Monica, who told me that she would contact the owner regarding the situation and call me back the following Monday. I never received the promised phone call, so I contacted the laundromat again that Wednesday. During that conversation, Monica informed me that the owner had stated there was nothing the laundromat could do because I should have known that the dryers were gas dryers and that I should not have used the high setting. I explained that I am a customer using a laundromat and that there were no visible signs or posted instructions warning customers not to use the dryers on the high setting or explaining that doing so could burn or damage clothing. I also asked Monica for a telephone number or email address for the owner so that I could address the matter directly. Monica refused to provide the owner’s contact information, stating that doing so would be a “risk.” I am extremely disappointed with how this situation has been handled. I reported the damage immediately, followed the instructions given to me by the employee, contacted the laundromat as requested, and attempted to resolve the matter directly with management. Instead, my concern was dismissed without an opportunity to speak with the owner or receive a reasonable explanation regarding the lack of warning about the dryer settings. I am requesting that Speed Queen Laundry formally review this incident and provide a reasonable resolution for the clothing that was damaged while using your equipment. I am also requesting that the laundromat review its dryer instructions and warning signage so that customers are clearly informed of any settings that could potentially damage their clothing. Please provide me with a written response regarding this complaint and the steps the business intends to take to resolve the matter. I am prepared to provide photographs of the damaged clothing, receipts or other documentation showing the value of the items, and any additional information needed to investigate this incident.
• LS

  Latisha Scott

  Aug 21, 2026
  1.0
  Came in on yesterday 8/20/26 for 99 cent day around 9:30 am the female employee has a very bad attitude and a horrible demeanor..this made my experience horrible and I will never come back to ghetto west end..she had no customer service and was rude..she was a black female light skinned kinda short with no name tag on..
• BW

  B Wilder

  Aug 9, 2026
  1.0
  ⭐ CORPORATE MANAGEMENT: PLEASE REVIEW THIS LOCATION’S CUSTOMER SERVICE PRACTICES On August 8 at approximately 5:50 PM, I purchased a new laundry card from the Speed Queen Laundry on Oak St. SW and loaded $20 onto it. The newly dispensed card did not work. The representative on duty attempted to help but could not resolve the issue, so he contacted management. I was told I would need to return the following day for a resolution. I explained that I was visiting the area and returning the next day was not a reasonable option. I then asked for a very simple accommodation: since I had already paid $20, could they start the washers so I could complete my laundry? Instead of working toward a solution, the manager, Monica, disconnected the call while I was speaking. To be clear, I did not use profanity, raise my voice, or become disrespectful. I was calmly asking for a reasonable, customer-focused solution to an issue caused by equipment at this location. Because management refused to resolve the problem, I was forced to purchase ANOTHER laundry card just to use the services I had already paid for. I am now out $20 because of a defective card—not because of anything I did. What makes this situation even more concerning is that the representative on duty provided me with a signed statement documenting the events. My question for Speed Queen corporate leadership is simple: Is hanging up on a paying customer considered an acceptable method of conflict resolution for your managers? This was not merely a defective laundry card. Equipment can malfunction. The real issue was the complete lack of accountability, problem-solving, and basic customer service from management. I am requesting reimbursement of my $20 and would appreciate contact from a corporate or regional manager regarding how this matter was handled. I have documentation available. After this experience, I have no intention of returning to a Speed Queen Laundry location.

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