RH Atlanta | The Gallery at The Estate in Buckhead

Reviews

• CL

  Cleve Long

  Aug 31, 2026
  5.0
  The best, most enjoyable furniture-buying experience I have ever had. Alla, at the Buckhead location in Atlanta, GA is a true gem! Her energy and personality are truly one of a kind and her input and patience has been unlike anything from anyone I have ever been a part of. From day 1, and over a period of almost 6 months now, she has operated as a friend with compassion and provided honest design insight and a sincere desire to help me create my new space, unlike any buying experience before. Her product knowledge is mind-blowing and I have enjoyed every interaction with her whether it was in-person, via text or email. She has operated as someone in my corner and by my side from the very beginning. A true, one of a kind person that leads one to an enjoyable and confident buying experience! Ask for Alla!
• AA

  Ahmed Ali

  Aug 23, 2026
  1.0
  BEWARE: It has been a nightmare. The furniture might be good, but the endless delivery mistakes of the wrong furniture being delivered time and time again lost them our business. Simply not professional. Very disappointed that their disorganization led to months of delays, hours on the phone time & time again with no resolution, and wasting much of our weekend free time.
• M

  şükran meraklı

  Aug 22, 2026
  1.0
  After months of ongoing problems with RH, I have reached the point where I am considering returning everything we purchased. Unfortunately, our experience with RH has been extremely disappointing. For a company with RH’s reputation and price point, the level of miscommunication between customer service and delivery is unacceptable. We have spent months trying to receive the correct furniture in the correct condition. With our Cloud sectional, we were told only the day before delivery that instead of the complete couch, we would receive just one corner piece without a slipcover. We had already removed our old couches, and being pregnant, I was left without proper seating. RH eventually provided a loaner, but we still have not received our complete couch. When the slipcover finally arrived, it did not fit properly. After speaking with multiple representatives and being assured the corner piece would be replaced, the delivery team arrived with a completely different piece that we never ordered. We have had similar issues with a side table return and other deliveries, despite repeatedly confirming everything with customer service. The serious lack of communication and coordination has been incredibly frustrating. Every time we are told an issue has been resolved, another mistake happens. We have invested a great deal of time and money with RH, but this experience has completely changed my opinion of the brand. Unfortunately, I do not see myself purchasing from RH again.
• AS

  A S

  Jul 12, 2026
  1.0
  I was very disappointed with my experience using RH’s design service. For a company positioned as a high-end furniture retailer, I expected a much higher level of service and attention, especially considering the design service requires a membership fee while many other retailers offer similar services at no additional cost. My project was initially assigned to Malina. Unfortunately, communication was inconsistent, and I was eventually passed to another designer because my project was considered “not big enough.” At the time, I had not yet made my RH purchases, but I was actively planning a significant project and looking for guidance in selecting pieces for my home. I was disappointed that my project seemed to be evaluated based on its initial size rather than the opportunity to build a relationship with a potential customer. I was then assigned Camille, but unfortunately, the experience did not improve. I found the communication lacking, and it felt like my project was something she was trying to complete rather than a design opportunity she was invested in. After that, I was assigned Isabelle. I was disappointed that my project was not considered substantial enough for an in-home design visit, even though I was actively looking to purchase additional pieces and wanted professional guidance in making selections. Responses often took several days, and after I had been trying to communicate and move the project forward, I was told, “I’d love to just wrap this project up.” At that point, I felt dismissed and decided to close the project. What was especially disappointing is that I ultimately went on to spend thousands of dollars on RH furniture and décor, yet the design service experience did not reflect the level of attention and personalized service I expected from a luxury brand. I chose RH because of its reputation and expected a more elevated customer experience. Unfortunately, the design program fell short of those expectations. I hope RH considers improving communication, consistency, and customer care within its design service so that clients feel valued regardless of the size of their project. A luxury experience should not be based solely on the initial size of a purchase, but on building relationships and providing exceptional service throughout the process.
• GG

  Geiger Realty Group

  Jun 15, 2026
  5.0
  Beautiful and elegant decor!! Hands down one of the best

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