Ferguson Home

Reviews

• SK

  Srikar Kaja

  Jun 23, 2026
  2.0
  It is more of a bathroom designer place, not for entire needs
• DW

  Daniel Weekley

  Jun 12, 2026
  5.0
  I walked in looking for repair parts for sink fixtures on a classic 1968 Boat. The showroom and sales team told me they probably didn’t have anything and they wouldn’t be able to help but I could try Parts. They were not very positive. Everything turned out perfect. Jasmine in Parts was super helpful with a great attitude. I understand it was the end of the day and the sales team was ready to leave. Maybe they should take lessons in customer service from Jasmine. I will be back for any needs of my home or anywhere else. Thanks to Jasmine.
• KL

  Kevin Latta

  Jun 2, 2026
  1.0
  As others stated. Save yourself the trip, and go elsewhere. My wife and I came in on Monday 6/1 mid day. We were greeted by the receptionist after she finally looked away from her computer. Explained why we were there. She didn’t ask if we wanted to speak to a sales person or anything else. We walked around the store multiple times and made a point to get into the sight line of any employee we could find. Not a single person even acknowledged that we were in their store. One guy sitting at his desk, couldn’t even bother to look away and smile or say hi. In every reply they say they care about customer service. Clearly that is false, based off of the many other reviews in regards to customer service. We ended up leaving after about 25 minutes of being in the store and went to PDI just a few minutes away. Where we received much better service and we were able to purchase our shower components that we needed. We have no reason to ever return to Fergusons. Even on PDI’s entry doors, it states “appointments preferred, but walk-ins are welcome” we still received night and day difference of customer service. Don’t bother wasting your time at Fergusons.
• GC

  Gabriella Calix

  May 31, 2026
  1.0
  Save yourself the trip and take your business elsewhere. I visited this showroom ready to make a significant purchase, including a bathtub, shower system, and faucet. Unfortunately, the customer service was extremely disappointing from the moment I walked in. After arriving, I was briefly acknowledged and asked whether I had an appointment. I explained that I didn’t, but I was ready to purchase that day. Despite the store being empty, it took some time to find someone available to help me. When I was finally assisted, the salesperson seemed more focused on his computer than on helping a customer. He showed me a single bathtub but was unable to answer several basic questions I had about the product. When I continued browsing other items, including shower systems, he simply walked away and returned to his desk. At that point, I decided to leave and visit Kohler instead. The difference was night and day. I was greeted immediately, received knowledgeable assistance, and completed my entire purchase in less than 30 minutes, spending over $5,000. The showroom carries beautiful products, but the customer experience does not match the quality of what they sell. Management should remember that many customers walking through the door are contractors, designers, and homeowners making large purchases. Appearance doesn’t determine buying power, and every customer deserves professional service. Very disappointing experience!!
• GT

  George templeton

  May 20, 2026
  1.0
  This is our second debacle with these guys. Ordered a Frigidaire refrigerator almost a month ago, was told it would be here in two weeks. Still no refrigerator. Called today and was told their purchase order had been canceled. No idea as to when it may be delivered although they have over 100 in the warehouse. Never dòin̈g business with them again.

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