Lowe's Home Improvement

Reviews

• JL

  Joyce Luloff

  May 10, 2026
  1.0
  We have been going to this Lowes for years and after today will not go back. The drive is 20 miles, ask them to cut 12 2x8x12's for us so that we could haul them home and when we went to pay for them was told we cannot cut them because our saw is broken. Really? A lumber company that can't find a way to cut lumber?? When questioning that fact, the cashier handed us a hand saw and said you can use this to cut it if you want. NO THANKS! Poor customer service to say the least. Went to Home Depot and had an exceptional experience, from cashier to the staff that cut and loaded the wood for us. I am now a Home Depot customer.
• JM

  Justin Milton

  May 4, 2026
  5.0
  Mrs.Holly at the pros desk is always so kind I never dread shopping if I see her smiling face cause I know im going to be well taken care of, she is one of the main reason I still shop at this location even though I moved a town away. kudos to her for doing such a great job.
• CC

  channel channel

  Apr 25, 2026
  1.0
  Customer Service is non-existent at this location. Inept and incompetent best describes the staff I dealt with. No store manager or assistant store manager on weekends? Ridiculous. I was told the head cashiers oversee customer service on weekends. No less than 6 calls and 4 schedling attempts over the course of 8 days to get an expensive damaged item picked up and then they send a non-English speaking (snd I mean NO english) subcontractor without paperwork. They were very nice but weren't even aware what they were supposed to be picking up. I was vrry clear in my direction that they were to bring wrap to secure the box as it was impossible to put the item back in the box as it was originally pavked. These guys had a lostt look on their faces. Either the info hadn't been conveyed or perhaps they weren't able to read it? I don't know but it was an absolutely absurd experience start to finish and NOT the subcontractors fault. This was on Lowes all the way. I just hope I don't have to fight for my refund but I am anticipating more headaches. oh, and did I mention, I had to go out-of-pocket to pay someone to come install the items that I purchased that ultimately had to be returned? So in the end, I paid one hundred and sixty dollars to have this very bad experience. LOL Last time ordering with LOWES for me.
• JS

  Jenna Soles

  Apr 24, 2026
  5.0
  Stopped by Lowe’s and had a great experience thanks to Johnpaul in lumber. He was friendly, helpful, and made it easy to find exactly what I needed. Really appreciate the great customer service!
• PA

  Patrick Allen

  Apr 20, 2026
  5.0
  I wanted to give a huge shout-out to Vanessa in sales! She is an absolute rockstar when it comes to finding savings and deals. She consistently helps us find solutions that significantly reduce our costs, which allows us to keep our own end customers happy and satisfied. Vanessa is always willing to go the extra mile to help and never fails to find a way to make a project work. If you’re heading to the Zephyrhills Lowe’s, definitely look for her—she’s a true professional and a pleasure to work with!

Frequently Asked Questions About Lowe's Home Improvement