Furniture Direct

Reviews

• SS

  Sonja

  1 day ago
  5.0
  Had a great experience with Salesman Brit. Very kind and patient. I am well pleased with my purchase. I highly recommend Furniture Direct. Thanks
• AM

  Allan Mejía

  2 days ago
  5.0
  Pablo es gran vendedor, muy explicativo y conocedor del negocio , comprensivo y pasiente , muy recomendado
• MC

  Marlon Casanova

  Sep 26, 2026
  5.0
  Pablo excellent Excellent salesman, he help us out around and look for us with the best prices took his time to help us around. Highly recommended.
• ER

  Elizabeth Rodriguez

  Sep 23, 2026
  1.0
  The worse experience ever. The salesman said the dresser was in stock and received it 1 month after. At the store I asked for gloss finish and didn't get it.They changed the delivery date 3 times. The dresser came with scratches, while they put the mirror they broke the wood. Had to send pictures 3 times. Do not go to that store.
• NL

  Nilo Leon

  Sep 7, 2026
  1.0
  ⭐ 1/5 — Extremely Disappointed With the Customer Service I am extremely dissatisfied with my experience with Furniture Direct of West Palm Beach. We purchased a dining set in July, and the problems started with a late delivery. After receiving the furniture, we discovered issues with the dining set, we sat to have lunch and one of the supporting pieces of one the chairs broke; I understand we went there for affordability but we are a couple living together we can fall and hurt ourselves, imagine if we had kids. Immediately contacted the company and provided pictures showing the problem. Instead of helping us resolve the issue, we were told that it was not covered under the warranty. The company continues to fall back on its “no returns, no exchanges” policy rather than making a reasonable effort to address our concerns about the furniture we received. What has been even more frustrating is the complete lack of communication. We have called multiple times, left several voicemails, and sent email with pictures. Neither customer service nor our sales representative has responded. We were told that the matter would require some type of manager approval or override, but it is now September—approximately two months after our purchase—and we still have no answer, resolution, or meaningful assistance. I am attaching photos so potential customers can see the condition/issues for themselves. A “no returns, no exchanges” policy should not mean “no customer service.” Once the sale was completed, it felt like getting anyone to take responsibility or even return a phone call became nearly impossible. Based on my experience, I cannot recommend Furniture Direct of West Palm Beach. I expected much better communication, accountability, and customer service after making a significant furniture purchase. I would be happy to update this review if management finally contacts us and provides a reasonable resolution.

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