Extra Space Storage

Reviews

• RR

  Rachel Robb

  Aug 21, 2026
  3.0
  Generally a good location but the property manager has a terrible attitude. She is rude and combative for absolutely no reason. Customer service training is highly recommended. She called to inform me that the lock on my unit was not closed properly and I used the opportunity to ask her about the property gate which has been wide open (even at nights) for weeks . She took offense that I asked on the same call and even said I should call back on a SEPARATE call to inquire about the gate. Very petty and unprofessional.
• MC

  Marilyn Cabrera

  Aug 21, 2026
  5.0
  Muy amable el muchacho que me atendió con mucha profesionalidad y muy buena explicación de toda la información que necesitas para mi renta muy agraciada y lo recomiendo 100%
• AV

  Amor Vitae

  Aug 19, 2026
  1.0
  I am extremely disappointed with the treatment my mother received at Extra Space Storage location 2051. I believe the employee’s name was Britney. My mother has had this storage unit for years. The unit is paid for and used by the nonprofit organization she works for to store work props, desks, donated toys, clothing, and other nonprofit materials. This is not simply a personal storage unit she casually visits. During our visit, this employee refused to allow my mother to bring her Stanley cup with water inside. My mother is insulin dependent, wears an insulin pump, and needs to have water available to her, especially when she is experiencing dry mouth. We explained that this was related to a medical need, yet there was still no compassion or reasonable consideration shown. What made the situation even worse was the employee’s attitude. When we asked for the manager’s name so that we could address the situation with someone above her, she refused to provide it. We asked her for her name she also refused to provide it. We were not asking for anything unreasonable. We simply wanted to know who the manager was so we could escalate our concern. Then, instead of trying to calmly resolve the situation, she called the police on us. That was completely unnecessary and made an already upsetting situation even worse. We were trying to advocate for my mother and address what we felt was a legitimate medical concern, not create a confrontation. After being a customer for years and having the nonprofit consistently pay for this unit, this is absolutely not the level of treatment we expected. The entire interaction felt unnecessarily hostile, disrespectful, and lacking basic customer service. We are now actively looking for another storage facility because of this experience. When a longtime customer raises a medical concern, is refused the manager’s name, and then has the police called during the interaction, there is a serious customer service problem. I hope Extra Space Storage corporate management looks into how this location is being operated and how customers, especially those with medical needs, are being treated.
• SM

  Shanne Mastantonio

  Aug 15, 2026
  5.0
  Staff were friendly and easy to work with! They helped us manage multiple storage units at different locations with ease.
• KM

  Kevin Matthews

  Aug 6, 2026
  5.0
  > Brittany provided outstanding customer service. She was professional, thorough, friendly, and took the time to explain everything clearly. It is obvious that she pays close attention to the property and genuinely cares about her customers. After storing elsewhere for more than two years, this level of personal service made a major difference. I feel confident leaving my vehicle here and highly recommend this location.

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