Extra Space Storage

Reviews

• AE

  anthony evans

  6 days ago
  5.0
  Jason is super friendly and very welcoming! He took great care of our family while renting space at the facility. Hes a great asset to the company! Thank you!!
• AM

  Anne Meyers

  6 days ago
  5.0
  Jayson was such a wonderful help today. I made my day perfect thank you so much Jayson. I recommend using extra space storage to everyone.
• CI

  Charmaine Idlett

  Jun 27, 2026
  1.0
  This facility has a rodent infestation in their outdoor units that they are well aware of and do not disclose until you discover rat droppings on your possessions. When we reported the issue to the employee in the front office, he said that he was aware and that the issue was from another renter that stored food in their outdoor units. Who in the world stores food in outdoor storage units in Florida during the summer? I don’t buy it. I spoke to a few other folks that were out in about in their storage facility and they said that they were aware of the mice and that they were told the same story the food being left in storage. Both gentlemen that I spoke to said that this issue has been going on for years. They just don’t tell you anything. I did not have any insurance on my outdoor unit and when I asked for a refund of the previous month or at least the use of an outdoor space to park my husband’s classic car, we were told no. We moved out immediately and they tried to pretend that prorating the month of our move out was favor, but this was not a favor, it was what was due to us. My next contact will be Code Enforcement. I would not recommend renting here. If you dont believe me, look for the rat droppings in the units. PS, after we complained about the mice, they put traps in our unit and on the last day, there was a mouse in the trap. Updated 6/28. @2:30 PM In response to my post, the “Owner” told me to call the number that goes to the front office of the Extra Storage Facility. Whoever the owner is, you are not serious about addressing the rodent issues. You provided a number that I already had to speak with the very person that did not help me. I want people to know about my experience and what could potentially be their experience if they rent an outdoor unit. Rodents are dangerous and carry many diseases. Whatever measures you are currently taking are clearly not working, based on the mouse that was in the trap yesterday 6/27. I encourage everyone that is renting an outdoor unit to please check for rodent droppings. I encourage you as an owner to fully disclose the risk present at your property. If you would like to have a meaningful conversation about my experience and the damage that mice did to my husbands classic car, please contact Jason, your employee. He can give you my direct number. I look forward to hearing from you. One last note, all of the reviews regarding the price increase are true. The price increases every few months and eventually, our price doubled since we started renting. However, I would rather deal with a price increase than mice. Also, full transparency, I have never had an issues with my indoor unit and I have not noticed any signs of bugs or rodents. The issue exists in the outdoor units. Consumers have rights and business owners have obligations to their customers. As a business owner, since you are aware of this issue, you should inform your customers to mitigate their loses.
• JT

  Julio Toro

  Jun 16, 2026
  5.0
  The service was exceptionally great! I say that with great pleasure, because moving is hard and stressful and the last thing you want to do is deal with mediocre people. But let me inform you that the moment I called i was greeted by a wonderful gentleman that took very good care of me. I then proceeded to the actual storage a few days later. When I arrived I was greeted by Jason, wonderful personality, God bless him. Jason explained the process of the storage unit and we proceeded to go check it out. The place was immaculate and very well lit. The storage i was assigned ended up being a tab bit to small. But Jason saved the day. After looking through the system he was sure there was a unit available that would suit my needs. I agreed and it was done. The difference was only 3 dollars! What a miracle and blessing that was. I must say that for the first time dealing with a storage company, the process was swift and painless. Thanks to the gentleman I spoke with on the phone from Biloxi, Mississippi and Jason the Store manager (he should be) who treated me with the upmost respect and kindness a true professional. I would highly recommend this store for your storage needs, truly a great business to do business with. Thank you for giving me the opportunity to write what I thought. God bless you all always!
• CW

  Computer Wizz

  Jun 12, 2026
  5.0
  Jason is AMAZING!! Over last 3 years I’ve had an outstanding experience with Extra Space Storage, and much of that is because of Jason. He has created a family-oriented culture where customers are treated with respect and genuinely feel valued. His professionalism, friendliness, and reliability are evident in every interaction. When challenges arise, he doesn’t settle for the obvious solution—he thinks outside the box and goes above and beyond to help. His customer-first attitude and willingness to solve problems make a lasting impression. Jason is an exceptional manager and a tremendous asset to Extra Space Storage. Happy Customer for 3 years Aaron B

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