Lowe's Home Improvement

Reviews

• JN

  Jack Nicholson

  2 days ago
  5.0
  Excellent customer service shout out to Eric and a bigger shout out to Miss Ashley who went out of her way to get my order. Good job everybody.
• DM

  David M

  6 days ago
  1.0
  Today, I stopped by the Tampa Palms Lowe’s because I was looking to purchase a leaf blower. I noticed that the item was advertised on sale online and the website showed that it was in stock at the store. When I went to check out, however, the item rang up approximately $40 higher than the price advertised on Lowe’s website. I brought this to the associate’s attention and showed him the online price. We also confirmed that I was looking at the correct item number. Rather than honoring the advertised online price, I was told that I would need to purchase the item online and select in-store pickup. Silly rule, but I went along for the game. Since I was already at the store, I went ahead and placed the order online and waited for it to become available for pickup. After waiting more than an hour, the order still had not updated in their system. Even the associate at the desk thought that was a longer than normal wait time. I then called Lowe’s customer service, but unfortunately, the experience only became more frustrating. The representative transferred me to the store, where someone named Wendy answered. I had to explain the entire situation again, only to have the call abruptly disconnected. At that point, I decided to cancel the order and purchase the item from Home Depot instead. In hindsight, I should have gone there in the first place. This experience was extremely disappointing and reflects poorly on both Lowe’s customer service and its business practices. I have NEVER experienced this type of issue at other major retailers. Other stores generally honor their own advertised website prices. Based on this experience, I will be taking my business to Home Depot in the future, like I have been. Lowe’s has significant room for improvement when it comes to customer service, pricing consistency and the overall customer experience.
• MT

  michael taylor

  Aug 26, 2026
  5.0
  Absolutely astonishing inventory!
• JR

  Julie R

  Aug 22, 2026
  5.0
  Had a fantastic experience with purchasing blinds at Lowe’s New Tampa. Dakota! Great help locating the correct blind, cutting, and explaining. When i returned to return the blind i was denied by Cashier Leeann and sent on my way. No help no suggestions no asking what happened. Found Dakota. He approached Leeann and was treated the same way. So Dakota took his initiative and cut a new box to get accurate measurements and solved the problem. He was amazing. I appreciate it very much. I have had great return services in the past until today. Very poor. Explained i come to Lowe’s instead of Home Depot for that very reason until today.
• AD

  Ashley Diaz

  Jul 14, 2026
  1.0
  Our experience with Lowe’s has been nothing short of appalling. We recently purchased an entire set of brand-new appliances from Lowe’s and paid for everything in full. No financing. No payment plan. We trusted Lowe’s with a significant purchase, and apparently, the moment they had our money, their responsibility to us ended. One of the appliances we purchased was a stove that was represented as fingerprint resistant (Picture of item attached). It is not. We discovered the issue quickly and contacted Lowe’s in less than two weeks of purchase. 8 days to be exact. We were expecting a reputable company to simply rectify the situation. Instead, Lowe’s informed us that we had only TWO DAYS to report the issue. Forty-eight hours to discover a problem with a major appliance. We were originally told we had 30 days, but conveniently learned afterward that this apparently only applies to customers who use a Lowe’s credit card. Because we chose to pay for our appliances outright, in cash, we were afforded fewer protections and less consideration as customers. Think about that for a moment: Lowe’s is essentially telling customers that if you hand them your money in full, you have fewer protections when something goes wrong than someone who finances their purchase through the company. That alone is insulting. But what happened next was an even bigger slap in the face. After refusing to help us, Lowe’s told us to call Whirlpool directly. Lowe’s sold us the appliance. Lowe’s took our money. Lowe’s represented the product to us. But when we discovered a legitimate issue less than two weeks later, their response was essentially to wash their hands of the situation and send us away to deal with the manufacturer ourselves. That is an astonishing lack of accountability. We are not trying to return an appliance months later because we changed our minds. We identified a legitimate issue with a brand-new stove and contacted Lowe’s within less than two weeks. Yet rather than take ownership, investigate what we were told at the time of purchase, or make any meaningful attempt to resolve the situation, Lowe’s chose to hide behind a 48-hour technicality and then pass us off to Whirlpool. What is especially infuriating is the complete lack of accountability. No one seems interested in the fact that we were given incorrect or misleading information. No one seems concerned that we purchased an entire set of appliances in good faith. Apparently, Lowe’s believes its responsibility ends the moment the sale is complete and the money has cleared. If something goes wrong after that, even within days, you’re on your own. We chose Lowe’s because we believed we were purchasing from a reputable company that would stand behind the products it sells. We were wrong. A company should not be judged by how eagerly it takes your money. It should be judged by what it does when something goes wrong. In our case, Lowe’s has demonstrated exactly where its priorities lie and it is certainly not with the customer. If this is how Lowe’s treats customers who spend thousands of dollars on brand-new appliances, pay in full, report an issue almost immediately, and simply ask for the product they thought they were purchasing, I would strongly encourage anyone considering a major purchase to think twice. We certainly will. Lowe’s. I strongly encourage you to reach out to us if you have any questions regarding our 1 star review. We’d love to take this up with you 😊

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