Extra Space Storage

Reviews

• CN

  CODY NEAL

  Jun 26, 2026
  4.0
  It is pretty good overall but they want to jack the prices every other month
• SJ

  Steven Johns

  Jun 25, 2026
  5.0
  This was a fantastic place to use. I cant recommend them enough. Chris was a great help with a slightly complicated situation that I had. This place will treat you right.
• LC

  Larry Cottrell

  Jun 15, 2026
  5.0
  Very easily accessible , very clean , well lit and your counter manager …EXTREMELY KNOWLEDGEABLE AND VERY HELPFUL !👍
• ML

  Molly Lowie

  Jun 8, 2026
  5.0
  Cheryl, the manager, was a delight to work with. I personally feel like she went above and beyond to assist me with finding the perfect unit needed for my mother-in-law's belongings being delivered from out of state the next day. I would highly recommend Extra Space Storage at this location for any/ all of your storage needs.
• AR

  Ashley Roberts

  May 29, 2026
  4.0
  ⭐⭐⭐⭐ I have been a customer with Extra Space Storage for approximately six years and, overall, my experience has been positive. During that time, I rented a climate-controlled unit at the Williamson location, and I have always found the facility to be clean, secure, well-maintained, and easily accessible. The units are spacious, and I never had concerns about the safety of my belongings. The staff has also been professional and helpful whenever I needed assistance. My primary concern has been the frequency and magnitude of rate increases. Like many customers, I was initially attracted by the introductory rate offered for the first few months. However, once that period ended, my monthly rate nearly doubled. While I understand that the company policy allows for rate increases with a 30-day notice, it can be frustrating for long-term, loyal customers who consistently pay on time to see rates continue to climb year after year. What I found particularly surprising is that rates seemed to only decrease when I called to inquire about canceling my unit or questioned the increases. At that point, I was informed that a representative could submit a request for a rate reduction, which would then require management review and approval. While I appreciate that the option exists, it feels backwards that customers must proactively request consideration rather than having loyalty incentives or retention programs built into the process. I believe Extra Space Storage could significantly improve customer retention by implementing clear qualifications for loyalty-based discounts or rate reductions. Long-term customers who maintain good payment history should not have to threaten cancellation before receiving consideration for more competitive pricing. The facility itself is excellent, and I have been satisfied with the cleanliness, security, and overall quality of service. However, the recurring rate increases have made me reconsider my future storage needs. If I am ultimately going to pay premium pricing, I may explore alternatives such as PODS, which would provide the added convenience of having access to my belongings directly on my own property. Overall, I would recommend Extra Space Storage for the quality of their facilities and customer service, but prospective customers should be aware of potential rate increases over time and factor that into their long-term storage plans.

Frequently Asked Questions About Extra Space Storage