Lowe's Home Improvement

Reviews

• JW

  Janis Wolf

  3 days ago
  3.0
  Took me three trys to get someone to help me. All I wanted was a wire cutter. An older gent finally took me right to the spot. Wish I would have gotten his name. He was working in hardware on Sunday, May 17th at about 4pm. Nicest gent ever. The rest of y'all should be ashamed.
• JJ

  Jan

  5 days ago
  1.0
  Over the years, I have learned not to rely on the assistance of Lowe's employees. They are usually reluctant to provide answers, and their interaction with customers resembles a game of "catch me if you can”, and this time, they didn't let me down—even though I visited the store reluctantly, solely because of its close proximity to my home. It was 2:00 PM when my husband and I decided to do a little shopping. Although my husband is disabled, he had to use a standard shopping cart, as it seems Lowe's doesn't have electric carts. So, hobbling along, my husband and I began shopping according to our list. Absolute silence reigned in the store; there were no customers, and only a few employees could be seen scurrying about in the distance. We started with the drying racks. At The Customer Service, two female associates were engaged in a heated discussion, and—although it was impossible not to notice us—they paid us absolutely no attention. Eventually, I decided to interrupt their conversation and asked about a laundry drying rack. They directed us to Aisle 30. We went there, and—naturally—the rack we were looking for wasn't there. We are familiar with the store layout at Lowe's, so this seemed odd to us; however, we trusted the people who ought to know better. Consequently, we headed toward the bathroom department. We still couldn't find the item we intended to buy, and since the employees we spotted scurried away like squirrels, we decided it was time to end our visit to the store. On our way out, passing through the electronics department, we noticed an Echo Dot at a very attractive price. With great trepidation, we pressed the call button for assistance. No one appeared; however, with a stroke of luck, my husband managed to flag down an employee who was hurrying past. He did not look pleased—evidently; we had interrupted him in the midst of other duties. The man confirmed that the display model was indeed the very last unit available—one that we were unable to purchase. When asked why the offer had not been removed from the display, we were told that this was a matter for the corporate office, not the store itself. We bought two light bulbs, and—as usual, not disappointed by the indifference of the staff—we left the store and headed to the reliable Home Depot.
• MM

  Maria

  May 10, 2026
  1.0
  Tried to return 2 sink water connectors. Didn't have receipts they knew it was theirs but oh no. No refunds no store credit nada. Was only about $12. Still no. I went to garden shop anyway. The prices are crazy high now. Smallest flower almost $3 for One I guess I won't be going back there anymore.
• BL

  Bianca Lafif

  Apr 27, 2026
  1.0
  I’ve had consistently frustrating experiences with curbside pickup at Lowe’s Parkside, but today was by far the worst. After waiting about 20 minutes in the parking lot, I called the store and was told they were “behind.” I ended up waiting over 45 minutes total for one item with no updates or communication. When I finally went inside, my order was just sitting behind the customer service counter the entire time. The associate was extremely unprofessional and on her phone when I walked up, with no sense of urgency or acknowledgment of the delay. This is a repeated issue at this location. I always check in ahead of time and never order more than one or two items, yet curbside consistently takes 20+ minutes. I rely on this service because I have a baby and can’t easily go inside, so this isn’t just inconvenient—it’s incredibly frustrating. This store seriously needs to improve both their curbside process and basic customer service.
• LC

  Lena C

  Apr 9, 2026
  5.0
  We love working with Miguel from the Pro Desk department. He consistently goes above and beyond to deliver an exceptional customer experience. He provides outstanding customer service, proactively assists with problem-solving on our projects, and ensures everything runs smoothly from start to finish. What truly sets him apart is his follow-up—after orders are delivered, he takes the time to confirm that everything was received correctly and meets expectations. His reliability, attention to detail, and dedication make him a valuable asset to Lowe’s. If leadership is reviewing this feedback, Miguel is highly deserving of recognition, as well as consideration for a raise and promotion. Thank you, Miguel, for your continued hard work and exceptional customer service!!

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