Pooltech Services

Reviews

• SG

  Sarah Gagnon

  May 28, 2023
  1.0
  My mom has been paying these people almost $200 a month for a very long time they never come, and when they do all they do is turn The filter system on in the pool if it was turned off. they don't even clean out the debris or put chemicals in. After a long time of this going on, I finally got my husband to get up there because I figured they may respect a man better than an elderly woman, Such As my mom. They assured us that they would come as they were scheduled to, and do what they were supposed to. My daughter was excited to get in the pool for Memorial Day. Well the pool looks worse than a swamp infested with alligators. I have attached pictures. It is dark green, murky, cloudy and has a ton of debris in it -- so we cannot enjoy our pool on Memorial Day weekend even though we are Paying them monthly. This is absolutely ridiculous. I would not recommend this company to anyone.
• CB

  charles bottorff

  Mar 3, 2022
  5.0
  Always helpful and easy to understand
• SS

  STEPHANIE

  Jun 4, 2021
  5.0
  👍
• JJ

  jsmiley85

  Sep 25, 2018
  1.0
  My wife spoke to Leon for service on and explained that we needed a pool cleaning, chemical and setup as well as look at our vacuum robot that wasn't working. This was for a new house we just purchased. The day of the service I came home and the pool still had debris in it and the broken robot vacuum was in the pool. The salt water converter was not functioning and later inspection found that the cable was unplugged form the unit. Once the unit turned on it indicated a low salt warning which shows they did not add any chemicals. I called multiple times and talked to Mike and he explained that he didn't have any documentation as to what the bill would be. Once we got the bill I called to complain and never received a call back until about 4 months later. I explained the situation and he immediately called me a liar and said he knew what we ordered and had his best guy out there to vacuum the pool and said he wasn't even sure why we called them out that there was nothing to do. He continued to yell on the phone and threatened to report us to a credit bureau. I went to the physical store and paid the $68.75 they insisted on for just showing up and doing none of the work that was ordered to avoid any credit problems. I've never had this experience from a company before in my life. If I could rate negative stars I would.
• CW

  Caroline Windham

  Jun 7, 2018
  4.0
  UPDATE: After a bit of a slow start in May, my pool service and pool water have been good since then. I've used my pool this summer and enjoyed it very much. Post from May: I agree with the last few reviews... I've been using them exclusively for 15 years. Minimals issues in the past. However, lately, there seems to be an issue of hiring qualified people (2018) that are willing to work. In all fairness, it's hard to find decent help in this county. That said, my pool is suffering. Yesterday I could see racoon prints in the green algae growing on the top step IN the pool. They came yesterday and "cleaned.". Today, no paw prints on the top step. However, it's still green and you can't even see the bottom. I will change my review if things change this week. If not, I'm calling someone else. Thanks for the good years... I hope you can get the help you need.

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