At Home

Reviews

• MO

  Mei O

  May 24, 2026
  5.0
  I always like coming here but an employee named Pamela really went above and beyond with her service the last time I bought something and I really appreciated it.
• AR

  AC R

  May 17, 2026
  1.0
  Today, 5/17, my mother and I visited At Home to return 3 pots we purchased approximately two weeks ago, fully within the store’s stated return policy. We were also planning to continue shopping and purchase additional planters due to the store’s current BOGO promotion. Unfortunately, what should have been a routine customer service interaction turned into one of the most shocking and humiliating retail experiences we have ever encountered. When we explained to the cashier, Sirica, that we intended to return the items and purchase additional merchandise, she immediately responded with hostility and an attitude, stating, “I don’t think you can do that. I’ll call my manager.” I calmly explained that we were still within the return window and simply intended to make another purchase afterward. At that point, Sirica became increasingly aggressive, raised her voice in front of other customers, and yelled: “You’re going to tell me how to do my job?! I don’t think so, I’m trying to ACCOMMODATE YOU!” I responded respectfully that no one was telling her how to do her job and that honoring a store’s published return policy is not an “accommodation.” Rather than de-escalating the situation, her behavior escalated further. She ordered us off the checkout line and told us to “stand over there” while customers stared at us in embarrassment. When I quietly said, “This is crazy,” Sirica came out from behind the register in an aggressive manner toward both myself and my 65-year-old widowed mother and yelled: “You haven’t seen crazy yet.” At that moment, we genuinely felt threatened and intimidated. No customer should ever be spoken to, humiliated, or approached in that manner by an employee — especially over a standard return transaction that fully complied with store policy. Managers Tiana and Kempton eventually intervened. While Kempton apologized and offered 15% off, a small discount does not adequately address the severity of the situation, the public humiliation we endured, or the threatening and hostile conduct displayed by an employee on your sales floor. This incident reflects an extremely serious failure in professionalism, customer service, and employee conduct. We are longtime shoppers and have never experienced treatment remotely close to this at any retail establishment. Corporate leadership should be aware of how customers are being treated in this location, as no customer — especially elderly customers — should ever leave a store feeling humiliated, threatened, and shaken over a simple return.
• YW

  Yolanda Watson

  May 12, 2026
  5.0
  Great place for home decor, with great deals
• JK

  John Kritz

  Apr 18, 2026
  4.0
  Places got a lot of stuff
• MR

  Mimi Rubi

  Apr 9, 2026
  5.0
  I had such a great experience at the store thanks to Peter, who mentioned he just started a couple weeks ago. He was incredibly patient, kind, and genuinely helpful from start to finish. I was purchasing several large planters, so it wasn’t a quick or easy task, but he never once made me feel rushed or like I was asking too much. He had such a positive attitude the entire time and was more than willing to help me figure everything out. It’s rare to come across someone with that level of customer service and good energy. You can tell he really cares and takes pride in helping customers. Definitely a great addition to your team!

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