Lowe's Home Improvement

Reviews

• MW

  Marianne Willden

  May 13, 2026
  1.0
  Don't do curbside pick up. Employees don't seem to understand. We notified them when we left home and then again when we arrived at the store (as requested on the app)and parked in one of the designated stalls. About 25 minutes later my husband went inside to find out what was happening. He saw the moldings we had ordered in a pile. He explained the situation and asked if they could at least bundle up the molding so we could pick them up. One employee told us where we could go find some tape halfway across the store. Not even offering to help or apologizing or anything. My husband said "I see some tape over there a few feet away. Can we please use that." At that point, I came in the store as well and secured a Lowe's bag at one end of the bundle. The employee finally seemed to understand and taped the other end. No offer to take it to our car, no apology. The one star was because they at least had a cart to load our order on. Try harder guys!
• AO

  Alphonse O

  May 11, 2026
  1.0
  Came To buy paint and there was one person manning both customer service and the paint dept. there was a line of five people already waiting for paint while she waited on a customer at the customer service desk. Horrible way to manage payroll expenses. I left and will order online from Home Depot.
• JS

  Jamie Snider

  May 8, 2026
  1.0
  Why even have a loading zone if no one is going to be there so you can go in and get your large purchases of mulch? Another customer has gone inside several times and I’ve also called the store directly and supposedly someone is coming but that has yet to be seen
• VR

  Valerie Recalde

  May 5, 2026
  1.0
  I would like to report an employee named Alphonso from the paint department at the Lake Nona Lowe’s in Orlando, FL. I came in asking for help matching the white color of my apartment door, and instead of helping me professionally, he became rude, dismissive, and started raising his voice at me. He got in my face and made me feel very uncomfortable over a simple question. I was never shown samples or properly helped. The situation became even more uncomfortable when he tried to involve another customer in the interaction. He had helped that customer earlier in the conversation and attempted to get them to side with him, but the customer ignored him. It was very unprofessional and unnecessary. I later spoke with management, who tried to calm the situation down, and another employee was kind enough to help me afterward. However, I still wanted to formally report this because no customer should be treated this way when asking for assistance. I also have a video of the interaction if needed.
• CN

  Carlos Noguera

  May 1, 2026
  1.0
  Horrible customer service. I went to the store to purchase a couple of 1/2” Schluter tile trims. After finding the only two available on the shelves, I was unable to buy them because the barcode would not scan at the register. The manager told me they were special-order items and didn’t know how they ended up on the store floor. After making me wait a long time, she still refused to sell them to me—even though the products were physically in the store. I explained the urgency of my situation, as I had my crew waiting on-site for these materials, but there was no effort to help or find a solution. I am extremely disappointed with Lowe’s over this experience. I lost valuable time over two simple items worth about $28 each. As a contractor who has spent over $50,000 per year with them, this level of service is unacceptable—and it makes me reconsider continuing to do business with them.

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