La-Z-Boy New Port Richey

Reviews

• JB

  Judy Black

  May 5, 2026
  1.0
  I bought the Astor manual rocking chair on 3/4/24. The sales rep was fine. There was no issue with him in any way. The problem is in the quality of the chair. We don't recline much, but do like that it rocks. It has broken in the back numerous times and my husband attempted to repair it with higher quality bolts. It continues to break. The spring came thru the back of the upholstery and the base is ripped off. Unfortunately we did not purchase the protection. We have decided to stop fooling with it and take it to the dump. It looked nice and felt comfortable, but it's just not made well. I purchased a couch many years ago and it is well made and I still use it. It doesn't have any recliners, so maybe the quality has declined in the mechanisms.
• MT

  Maria Tate

  May 2, 2026
  1.0
  Within 30 minutes of delivery of the chair me sitting in it it squeaks horribly. I have a recording of it. Lazy boy says that's normal. The salesperson Larry did not tell us this. I would have walked away. I could have bought a chair from Amazon for a third of the price. I expect them this week.
• KW

  Kelly Wray

  Apr 29, 2026
  5.0
  A+++ experience at this store. Sonya, our salesperson, was very knowledgeable but not pushy at all. She set us up with their free in-home design service so we could decide what looked best in our space. Kirsten, the designer, showed up to our house on time and brought fabric samples and took pictures and measurements. A few days later, we met with Sonya and Kirsten in the store to review their recommendations. Unfortunately, we had to bring our very active 4 year old to the meeting so I thought I would be too distracted to make decisions. In steps Natalie, another salesperson at this location, to save the day. She kept our daughter entertained for two hours while we made all the necessary choices. We can’t wait for our new furniture to arrive and we’re sure it will look great in our home because we’ve already seen how it all goes together on Kirsten’s virtual set-up. Now my daughter keeps asking if we can go back to LaZBoy because she had such a great time with Natalie 😂. Obviously LaZBoy has quality furniture but it’s the people at this location that make it worth a trip in.
• GN

  Gene Nelson

  Mar 28, 2026
  5.0
  Sonya was extremely helpful with finding me my perfect fit recliner. She is very knowledge and answered every question about the recliner that I had. Also gave me a great deal on the pricing.A really nice person to deal with, enjoyed the whole experience!! Thank you.
• BC

  Bobby Carrier

  Mar 18, 2026
  5.0
  WE HAD A WONDERFUL EXPERIENCE... VERY HAPPY WILL BE BACK!

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