Lowe's Home Improvement

Reviews

• KC

  Kassa Clodfelter

  1 day ago
  4.0
  I visited this store to pick up some supplies for a small home repair project. The aisles are very well-organized and clearly labeled, which saved me a lot of time since I knew exactly what I needed. I found all the items in stock, and the prices were very competitive compared to other hardware stores in the area. The staff at the paint desk were especially helpful and answered a few questions I had about different finishes. It is a solid, reliable place to get everything you need for home improvement tasks, and I will definitely be back for my next project.
• OD

  Ozkan Dogan

  3 days ago
  1.0
  I bought a fridge in Estero lowes and upon ope ingredients the box, I noticed three dents on the door. Called and asked to exchange. They said they don't have one on hamd and ask me to take it to naples east since they have three on hand they can do it! Upon driving 35 miles to east lowes, customer service refused to serve and did not exchange the item! Gas, time and inconvenience .... all together. What a service to ruin my sunday. NEVER lowes again. I was a pro member and I build three houses all from lowes amd this was the last drop on my glass.
• SK

  Soki Khteeb

  May 7, 2026
  5.0
  I visited this location to pick up some supplies for a home project and was very impressed by the organization and the helpfulness of the staff. The store is massive but well-mapped, making it easy to navigate through the different sections like lumber, lighting, and garden tools. I found exactly what I needed for some shelving and appreciated that the aisles were clean and wide enough to maneuver a flatbed cart without any trouble. The garden center was a highlight, with a wide variety of healthy plants and outdoor furniture that gave me some great ideas for my backyard. I also checked out their tool selection and was pleased to see a good mix of high-quality brands and reliable essentials for DIY tasks. Every associate I spoke with was knowledgeable and eager to help me locate specific hardware or offer advice on the best materials for my job. The checkout process was quick and efficient, rounding out a smooth and productive shopping trip. This is a top-tier destination for anyone looking to tackle home improvement projects with confidence.
• SS

  Sissy

  May 5, 2026
  1.0
  I had a very disappointing experience with the manager, Tracy Elos. His behavior was extremely rude and unprofessional. At one point, he even laughed at us and made us feel uncomfortable, which was completely inappropriate. It felt like we were being mocked, possibly because of our accent, and instead of helping, he treated us with disrespect throughout the interaction. This is not the level of service anyone should expect. A manager should know how to dill with customers in a respectful and professional way. Based on this experience, I strongly believe he is not suited for this role and should reconsider his approach to customer service.
• AN

  Andrew Newsome

  May 3, 2026
  5.0
  I had an outstanding experience purchasing a refrigerator at Lowe’s and felt compelled to share it. From the moment I walked in, Aily, Dale, and Mario were incredibly helpful, knowledgeable, and genuinely focused on making sure I found exactly what I needed. What really stood out was how well they worked together as a team. Each of them brought something to the table, whether it was product knowledge, answering detailed questions, or helping compare options without any pressure. They made what can sometimes feel like an overwhelming decision simple and even enjoyable. Their professionalism, patience, and attention to detail didn’t go unnoticed. It’s clear they take pride in what they do, and it made a big difference in my overall experience. I left confident in my purchase and grateful for the level of service I received. Highly recommend working with this team if you’re in the market for appliances.

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