La-Z-Boy Wesley Chapel

Reviews

• DS

  Debbie Suit

  3 days ago
  5.0
  Chris was excellent- knew his product, made great suggestions and did not pressure us at all!
• JW

  John Wilcox

  6 days ago
  5.0
  I’m currently remodeling my living room, and after what felt like an endless search through countless stores and websites, I finally found exactly what I was looking for at La-Z-Boy. What started with one piece quickly turned into furnishing nearly my entire living room, including a recliner, two accent chairs, an ottoman, an entertainment console, and a chairside table. Throughout the process, Chris, Valerie, and Sharon were exceptional. They were knowledgeable, patient, and genuinely invested in helping me create a space that fit both my style and my budget. A special thank you to Valerie, whose design advice helped bring everything together. She took the time to understand the room, offer thoughtful suggestions, and create a layout that works beautifully in the space. The end result is a living room that feels comfortable, cohesive, and truly like home. I also want to recognize Chris and Sharon for their outstanding customer service. The entire team went above and beyond my expectations, making the experience enjoyable from start to finish. Not only did I receive excellent guidance, but I also felt that I received tremendous value for what I purchased. It’s rare these days to find a team that combines product knowledge, design expertise, and genuine customer care so well. I highly recommend La-Z-Boy and would not hesitate to shop there again. Thank you for helping transform my living room into a space I can truly enjoy.
• SS

  Susan S

  Aug 9, 2026
  5.0
  Lazy Z Boy in Wesley Chapel is a great place to buy furniture. We met with Sharon today. She was friendly, knowledgeable and perceptive to our needs. There was a great sale and we bought exactly what we were looking for. Thank for your great service
• LR

  Local resident

  Aug 9, 2026
  5.0
  The staff at the Wesley Chapel lazy boy was really great! Very cordial and professional. Extremely helpful, giving us all available options for customizing the recliner we purchased. The sale they are having right now is great, 30% off +. The showroom and selection at Wesley Chapel Is fabulous!
• KM

  Kelly McGrew

  Aug 5, 2026
  1.0
  Ethically Challenged La-Z-Boy makes great furniture and we enjoy the several thousands of dollars of furniture we purchased last year. When we purchased the furniture, we also purchased the service plan, thinking that would cover any issues. Ha-ha! When filing the report via their online form, I found out that ANY service requires the payment of a $199 fee. Yep, you buy a maintenance plan but they make a bad product and you have to pay to use your service plan. Our total purchases were $15,359.55, which is a considerable sum in our budget. The first unethical act was receiving a call fr5om our salesman several days after our purchases asking if we would complete some paperwork so the on-staff interior designer (ID) could receive a bonus. The ID was eligible for a bonus on sales of over $10,000 on which the ID assisted. We’ve never met the ID, so institutional duplicity is clearly a part of their culture. We bought tablet holders and tables with our theater seats with a console. My wife didn’t get her tablet holder out until a week ago—which is over a year after we purchased the furniture. Rather than write yet another story, I’ll quote my emails to La-Z-Boy and their responses: {Online form} What kind of issue are you experiencing? Mechanical Issue Is this a Power/Electrical Unit? No What Kind of Mech Issue are you having? Other Issue Where did you purchase your furniture? La-Z-Boy Wesley Chapel How was your furniture delivered? My furniture was delivered to my home How long have you had your furniture? 1 to 2 years Describe your issue: One of the Tablet Holders does not adjust properly; it appears it was manufactured incorrectly. {/Online form} {La-Z-Boy Reply} Good morning, We have received your service request. Since this is an accessory item, a replacement tablet holder can be purchased through your local La-Z-Boy showroom. Please visit your nearest La-Z-Boy showroom to place an order for a new tablet holder. Thank you! {/La-Z-Boy Reply} {My_Email_1} Thank you for your prompt reply. To ensure I understand correctly, I received a non-working tablet pad (wrongly made or assembled or broken before delivery) and your solution is, “…, a replacement tablet holder can be purchased through your local La-Z-Boy showroom.” Am I correct? Your firm sells something which is either improperly manufactured or broken prior to receipt, and my recourse is to buy another one? And if that one is likewise non-functional do I then buy a third and so on until I hit a “winner”? I eagerly await your response. {/My_Email_1 {La-Z-Boy_Email_2} Good morning Yes , that is correct. Had you reported having a faulty or damaged tablet holder when it was delivered or even within a reasonable time frame , then the sales department could have issued you an even exchange. You are reporting this issue now after over a year has passed. That is not a reasonable time frame . Thank you {/La-Z-Boy_Email_2} {My_Email_2} Thank you for the clarification. My wife used the table instead of the tablet holder for the 14 months. We only discovered the issue when she went to use it last week. I’ll be sure to let the social media know how well you don’t stand behind your products. {/My_Email_2} I would NEVER buy any furniture from this firm. Read the reviews carefully and you’ll find that people with no issues love their furniture, but as soon as they have an issue LZB kicks us to the curb.