Optimus Installs

Reviews

• DM

  daniel m

  Mar 18, 2022
  5.0
  We had our place set professionally installed and it was a great decision to do so!! Scheduling the setup was easy, the installer came out on time and put this set together in 1 day. All the boxes and trash was left organized for me to recycle. Our kids love the play set and I will definitely call you for future projects.
• ST

  sherry torelli

  Oct 16, 2021
  5.0
  Love our new play set. Our installer came as scheduled and did an amazing and fast job. My little one is happy.
• JB

  John Banks

  Aug 15, 2018
  1.0
  UPDATE 9.11.18 I spoke with the owner of the company. He called me to apologize for the unprofessional behavior of the techs. He was understanding and agreed that the techswerewrong, and didn't defend them in any way. However, he offered absolutely nothing in the way of making it right. I still rate this this company with 0 stars. Absolutely terrible, frustrating experience. ORIGINAL REVIEW Optimus Installs has been one of the very worst customer service experiences that I have ever had. The short version is that we ordered a swingset from Gorilla, who contracted the installation out to Optimus Installs. The set arrived with no issues two weeks before my daughter's birthday. I contacted Optimus and scheduled an installation date for the following Saturday, which was their earliest availability. Due to rain, Optimus canceled, which was completely understandable. I called again to reschedule, and they said they would have to check with the technicians and would get back to me. They did not get back to me, so I called again. This time, they said that they would not be able to install it until the next Saturday. I asked if there was any earlier date, since my daughter's birthday was Saturday. They said that they could not schedule anything earlier because it was forecasted to rain on Wednesday, Thursday, and Friday. It wasn't. I told them this. They said sorry, but they didn't want to reschedule. I then asked if we could just push it out to the next day, since I'd rather not have the installation happening during her party. That brought us to Wednesday. I was already a little frustrated that it had taken over two weeks to find a date; the weather was a legitimate reason the first time, but it simply did not rain during the three days that they refused to schedule (Wed-Fri). So, Wednesday rolls around. By this point, the swingset has been sitting on a pallet in my driveway for over 2 weeks in the rain, and the boxes are pretty soggy. The technicians arrived around 8:30 (within the 7-11 window). Unfortunately, I had to run a quick errand. I asked the technicians if they needed anything before I left. They said they were all set. I showed them where to install the swingset and told them I'd be back shortly. Again, they said they were all set. When I got back about 30 minutes later, they technicians were gone. No phone call. No explanation. Nothing. I thought maybe they ran to the store or went to grab some food. No. They left. About 30 minutes later, I got a phone call from the Optimus Installs office saying that the entrance my yard was blocked by a pallet, and the technicians could not get inside. I looked to see what she was talking about, and, to be fair, I did have a pallet of building supplies near my fence, but nothing so insurmountable that a regular person couldn't simply walk around. I told her as much, but she assured me that the technicians took a picture and sent it to her. I tried again to explain that it was just a pallet of wood that could be walked around or even stepped over, not some impregnable fortress. She told me that she would call me back to reschedule, which she did not do. For the record, it took me about five minutes to carry the swingset boxes around the pallet and into the yard. It wasn't hard. At all. In fact, I'd be embarrassed to use that as an excuse, and I definitely don't trust the work ethic or problem solving skills of such a person to build a swingset that my baby girls will play on. The other thing that gets me about this whole situation is that the techs actually came out and then left. I can't imagine wasting that amount of driving time to just turn away from a job. This has been a ridiculous experience riddled with poor service and incompetence. I certainly hope that the situation gets resolved very soon. I will edit this review once it is resolved. In the meantime, save the time, headache, and money, and hire someone else to install your stuff. Or do it yourself.
• TD

  Terri DiCamillo

  Sep 11, 2017
  5.0
  I thought that the initial install went well, but now I see, courtesy of hurricane Irma that parts of my set were not installed per the instructions, i.e. chimney and its mounting block, which caused the chimney to come flying off the set during the storm. Had numerous follow-up issues with getting these folks to call back similar to experiences posted by others, weeks and weeks would go by after promising a call back in "a couple days". It also became clear that some pieces were missed when the sealant was applied ($325) since a couple select pieces became mildewed within a few months, while no other pieces displayed mildew. The improperly installed chimney is the last straw with these folks so ... they get my review. When I order the parts (from Gorilla) to reinstall the chimney I plan to talk with them about recommending this organization as installers. Fast forward a few years, as of today Optimus is making themselves available to assist with maintaining my play set. They have been consistently responsive and their help and guidance in ensuring the play set is safe and usable has been reliable and genuinely value added. They are winning me back over as a satisfied customer.

Frequently Asked Questions About Optimus Installs