City Mattress

Reviews

• ME

  Mercy Escobar

  Jun 30, 2026
  5.0
  Les puedo decir de City mattress que estamos muy contentos y complacidos con la compra que hicimos y la atencion que tuvimos por parte del joven que nos atendio fue muy buena muchas felicidades porque desarrolla muy bien su trabajo.GRACIAS.
• DC

  David carter

  Jun 9, 2026
  5.0
  We Love our new bed. Thanks go out to Magda, who is very knowledgeable about her inventory and helped us pick the mattress that was perfect for us.
• CD

  Cynthia DiSanto

  Jun 9, 2026
  5.0
  We had great input from sales person, went thru many floor options, comfort styles, it was very pleasant
• AE

  Ash Evans

  Jun 1, 2026
  1.0
  I walked into the store, that was ABSOLUTELY EMPTY. I overheard 2 associates talking about the weather. No greeting. No may I assist you, just crickets. If I could see and hear them, I know they could see and hear me. Horrible customer service. There are way too many other places selling the exact same products that Im sure has better customer service. Highly disappointed!
• MC

  M C

  May 23, 2026
  5.0
  After months of searching for the right mattress for the two of us, we finally think we’ve found it. After trying two of the “highly rated” online mattresses, we purchased a major-brand mattress from City Mattress. Unfortunately, within a few weeks, the mattress began sagging in the mid-section areas. After two months and two warranty technician visits, we returned to the local Jensen Beach store and were fortunate to meet Magdalena (“Magda”), the store manager. Magda took the time to carefully explain our options, including a possible warranty exchange or utilizing the City Mattress 90-Day Comfort Guarantee. Since we still had some time remaining within the 90-day period, we requested another warranty inspection. On the third warranty visit, the City Mattress technician determined the mattress met the conditions for a warranty return/exchange — great news for us! We returned to the store while Magda was there to finalize our decision on a replacement mattress. Once again, she was extremely helpful, knowledgeable about the different brands and models, and perhaps most importantly, very patient as we went back and forth between options and spent time lying on each mattress. Once we made our decision, Magda thoroughly explained how the warranty return process worked and how the pricing for the replacement mattress was calculated. She was clear, fair, and professional throughout the entire process. Ultimately, we selected an Aireloom mattress, and we are hopeful — and confident — that this will be the mattress we enjoy for years to come! A special thank-you to Magda for her professionalism, patience, and excellent customer service throughout this experience. -------------------------------------------------------------------------------------------- Edit/Update: I neglected to comment on the delivery and pick-up experience. As promised, we received notification the night before delivery with a two-hour delivery window. The following morning, we received a confirmation text, followed by a 15-minute arrival update. Bottom line: excellent communication and arrival exactly on time. The exchange of the old and new mattresses was completed quickly and professionally!