Pye-Barker Fire & Safety, formerly Life Safety Designs

Reviews

• CW

  Caleb Wolfram

  Jun 25, 2026
  5.0
  We’ve had Josh out multiple times now and he’s been great - good attitude and knows what he’s talking about
• SS

  Sean

  May 29, 2026
  5.0
  The tech Josh is amazing. Worked through a ton of troubleshooting with us. Highly recommended. Have had good experiences with their other techs as well.
• JR

  Jean Franco Rivera

  Aug 12, 2024
  1.0
  Greetings everyone, I could not give a zero star because the system does not allows! I recently had a very disappointing experience with Life Safety Design. Their customer service and record-keeping are both severely lacking. Firstly, I was transferred between personnel without explanation and the costumer service reps did not even know why I was transferred. No proper introductions, money oriented and targeted in every conversation and they could not even cancel the services as I requested in the phone calls. In addition, I was threatened by the representative who told me he was going to call the fire marshal because I wanted to cancel the services. The representative was disinterested, extremely rude and unhelpful. They keep telling me that they do not know who I was even when I identified myself, provided the location of where we receive services and all the information they asked. Secondly, their record-keeping is a mess. They could not tell me important details of my account and previous interactions, causing further delays and confusion. This kind of negligence is unacceptable, especially for a company that is supposed to prioritize safety and reliability. I cannot recommend Life Safety Design to anyone. They need to seriously improve their customer service and internal processes.
• JR

  J R

  Jan 31, 2020
  5.0
  Great service, and very dependable.
• CW

  Chris Wilkinson

  May 16, 2018
  5.0
  I own a few restaurants here in Jacksonville, and what I really like is that Ken works with my hood cleaning company to insure that he is on site the day after do their cleaning when its time for his inspection. It really makes sense and I appreciate the extra effort he makes.

Frequently Asked Questions About Pye-Barker Fire & Safety, formerly Life Safety Designs