Ferguson Home

Reviews

• CS

  C M Strickland

  Sep 25, 2026
  1.0
  I have tried on several occasions to speak with someone when visiting Ferguson on Phillips Highway. I always feel invisible when visiting the showroom. I have never been asked if I need assistance, even though there were employees standing around. I also tried calling the store, only to be told someone would call me back. I did get a call back, but the person leaving the message spoke very fast and her name was unclear. I called back several more times, but was never able to speak with a sales representative. For the second time, I purchased appliances elsewhere. Ferguson appears to only want to work through contractors in my opinion. I won't try again when I do my next home renovation.
• KA

  Kevin Averett

  Sep 19, 2026
  1.0
  This place is not customer friendly at all. My wife and I came in store the lady at front desk was helpful and letting us know what area to look at what we were looking for was the bathroom faucet. After we looked ,I asked one rep could she us and she said give her a moment and which we did. We waited and waited . There was another female who was finished with her customers and saw us standing there and didn’t say anything as far as can I help you only after I said something out loud then she decided she will asked if we needed help. First time and last time I will go here we were recommended by someone about this place. I had read the reviews before going and they were spot on .
• JL

  James Luster

  Aug 31, 2026
  1.0
  It's unfortunate when products don't match service. In this case, the products offered are five stars, but the service would be a zero if I could mark it as such. If I could do it all again I'd seek any other option for my appliances. It has taken Ferguson seven visits to my home to install my appliances, AND THEY STILL AREN'T DONE. A truly sad attempt at customer service offered by their local coordinator, blaming me or my contractor for issues they either fabricated or weren't up to speed on, then by their regional scheduler who once again over promised and severely under delivered, as well as an unreturned call place to their branch manager. I could reference a dozen missteps and errors by their team that has led to my current state of frustration; no-show appointments, multiple hours late, sitting in their truck for hours doing nothing, providing incorrect measurements and install requirements, saying pre-install checklists items were missing when in reality they had been done for weeks, and not knowing what had been installed and what hadn't. Just a comical list of errors and follies by their team. If any other business was around that offered my appliances, I'd run to them over Ferguson. But this is the type of customer service you get when there's a void in ownership, when no one at the store cares about customer service, and there's a lack of professionalism across the board. It's sad when customers spend their hard earned (and lots of it) money on top of the line appliances, only to be met with careless professionalism and no accountability. Thank you Ferguson, for absolutely spoiling what it supposed to be an exciting time in a home build.
• KP

  Kris Petersen

  Aug 14, 2026
  5.0
  I had the pleasure of being assisted by Ford at the Jacksonville Philips highway showroom. I arrived halfway knowing what I was looking for but Ford put it all together for me. Sure, you can do it yourself, but Ferguson will give you piece of mind. Highly recommend and thanks to Ford for his professional service, care and advice.
• BA

  Buse Akyıldız

  Aug 6, 2026
  1.0
  If you are looking to buy major appliances, this is not the place to go. They kept me waiting a month for a single refrigerator, then said it wouldn't arrive for another two months. I'm still waiting; they don't resolve the issue, they just say the delivery is delayed, and they offer no real help.

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