Brand Certified
Ferguson Home
4.1(214 reviews)
Certified by Ferguson Home • Aug 16, 2026
Business Details
11553 Philips Hwy, Jacksonville, FL
32256, United States
Certified by Ferguson Home • Aug 16, 2026
(904) 660-6790
Certified by Ferguson Home • Aug 16, 2026
https://www.fergusonhome.com/showroom/branch/jacksonville-fl-showroom-1334
Certified by Ferguson Home • Aug 16, 2026
About
Certified by Ferguson Home • Aug 16, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Jacksonville, FL. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Aug 16, 2026
Hours
Certified by Ferguson Home • Aug 16, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 3:00 PM
SundayClosed
9/5/202610:00 AM - 3:00 PM
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/202610:00 AM - 3:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/202710:00 AM - 3:00 PM
Reviews
4.1
214 reviews
5 stars
149
4 stars
16
3 stars
7
2 stars
8
1 star
34
- KPKris Petersen4 days ago5.0I had the pleasure of being assisted by Ford at the Jacksonville Philips highway showroom. I arrived halfway knowing what I was looking for but Ford put it all together for me. Sure, you can do it yourself, but Ferguson will give you piece of mind. Highly recommend and thanks to Ford for his professional service, care and advice.
- BABuse AkyıldızAug 6, 20261.0If you are looking to buy major appliances, this is not the place to go. They kept me waiting a month for a single refrigerator, then said it wouldn't arrive for another two months. I'm still waiting; they don't resolve the issue, they just say the delivery is delayed, and they offer no real help.
- DFDanielle FinchJul 29, 20265.0⭐⭐⭐⭐⭐ I had a wonderful experience working with Quinn Kapp at Ferguson Bath, Kitchen & Lighting Gallery. She helped me with the selections for both my kitchen and bathroom remodel, and I couldn’t have asked for better service. Great pricing too. Quinn is extremely knowledgeable, patient, and has a great eye for design. She took the time to understand the look I was trying to achieve and guided me through every decision without ever making me feel pressured. Her recommendations were thoughtful, and she was always responsive and willing to answer my questions. Remodeling can be overwhelming, but Quinn made the entire process enjoyable and much less stressful. Her professionalism, attention to detail, and exceptional customer service truly set her apart. I highly recommend Quinn to anyone planning a kitchen or bathroom project. She is an absolute pleasure to work with!
- PSPaul SauchelliJun 22, 20265.0I would highly recommend Ferguson Bath, Kitchen & Lighting Gallery in Jacksonville. Michelle Thibeault and Lyndsey Gibbs provided outstanding service throughout our project. Their product knowledge, responsiveness, attention to detail, and commitment to customer satisfaction made what could have been an overwhelming selection process both enjoyable and seamless. They took the time to understand our needs, offered thoughtful recommendations, and followed through on every detail. Their professionalism and personal attention truly set them apart. We are grateful for their expertise and would not hesitate to recommend them to anyone planning a kitchen, bath, lighting, or appliance project.
- CSCathy SchauppJun 19, 20265.0Stopped in today to return an unopened item we ordered that was not needed (part of a large multiple parts order we had placed). I was greeted warmly by Tiffany! Then Leah kindly took the item, looked up my account, and explained the process for getting the refund on my credit card. Both girls were friendly and professional. Great customer service at this location!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The store is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 3:00 PM, and closed on Sundays and major holidays.
How long do I have to return an item purchased at Ferguson?
You may initiate a return within 90 days of receiving the item for a refund, except for certain product categories with specific policies.
Does Ferguson charge a restocking fee for returns?
No, there is no restocking fee on returned items.
Can I pick up my order in-store at Ferguson?
Yes, Ferguson offers in-store pickup for your orders.
What payment methods are accepted at Ferguson Bath, Kitchen & Lighting Gallery?
They accept Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I set up a return for an item I purchased?
You can set up a return online by signing into your Fergusonhome.com account and following the return process; guest users will need to create an account first.
How can the Buick GMC Parts Center and Service Center nearby help me during my visit?
If you need auto parts or vehicle service while visiting Ferguson, the nearby Buick GMC Parts Center and Service Center provide convenient automotive support close by.
What nearby automotive dealerships are near Ferguson Bath, Kitchen & Lighting Gallery?
Nearby car dealerships include Madison at Approved Mortgage, Vieira's Vehicles, Nimnicht Buick GMC, and Nimnicht Isuzu Trucks, which might be useful if you’re also looking for vehicles or related services.
Are there any nearby places for pet services near Ferguson?
Yes, Atlantic Veterinary Hospital provides veterinary and pet services nearby, and Xtreme Exotics is a pet and reptile store close to Ferguson Bath, Kitchen & Lighting Gallery.
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