Ferguson Home

Reviews

• DB

  Denise blanco

  Oct 15, 2026
  1.0
  My husband and I went on 10/15 to buy lighting for our newly renovated home. The customer service was absolutely terrible. we asked for a product, the people in the front sales people and the receptionist look at us and said walk around the building in the front to find it. No one ever came up to us to ask did you want this? Did you like anything? Do you have any questions? we walked around the entire store and no one asked any questions when we walked out the building not even a goodbye any questions nothing we went to the competitors and spent a large amount of money. Zero customer service. I don’t recommend this Company to anyone.
• PC

  Paul Cornelio

  Sep 23, 2026
  5.0
  Very high-end and expensive furnishings
• MM

  Myrna Martinez

  Sep 6, 2026
  1.0
  I had a very disappointing experience at Ferguson in Fort Lauderdale. About two weeks ago, I visited this location in the morning because it is the closest Ferguson showroom to me coming from Weston. From the moment I walked in, the customer service was noticeably poor. Very few employees even acknowledged us, and after walking throughout the showroom—especially around the kitchen and appliance areas—not a single person approached us to ask if we needed assistance. Eventually, I had to go to the front customer service desk and specifically ask for help with Miele appliances. They contacted an employee who had been sitting at a desk near the kitchen displays. She had seen us walking around and looking at appliances several times but never approached us until another employee asked her to assist us. We provided her with a complete list of the Miele appliances we were interested in and were told that we would receive a quotation by email. That email never came. There was no follow-up whatsoever. Fortunately, a friend suggested that I visit the Ferguson showroom in Coral Gables instead. The difference in service was remarkable. I was acknowledged and assisted immediately, and the employee there was attentive, knowledgeable, and genuinely interested in helping us. That same day, we placed an order for more than $44,000 in Miele appliances and approximately $14,779 in plumbing fixtures and products—nearly $60,000 in purchases altogether. The Fort Lauderdale location lost a substantial sale simply because no one seemed interested in providing basic customer service or following up with a potential customer. For anyone shopping for appliances, plumbing fixtures, or working on a major renovation, based on my personal experience I would strongly recommend making the extra drive to Ferguson in Coral Gables. My experience there was completely different and far more professional. Ferguson Fort Lauderdale seriously needs to improve its customer service, employee attentiveness, and follow-up.
• FF

  Farla Frumkin

  Aug 15, 2026
  5.0
  They're friendly and nice. If your job is complex they're great help.
• EB

  Ed Beaman

  Aug 6, 2026
  1.0
  Arrived at 450pm...walked around the store. Not 9 one person approached me. Receptionist was walking around and I asked if there was someone to assist me. Now it is 455pm and she said all the sales people are getting ready to leave so there is no one to assist you. You do not close until 5pm! 3.7* is not a great total for reviews!!

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