La-Z-Boy Fort Myers

Reviews

• BB

  Barbara Bussiere

  Sep 30, 2026
  5.0
  Took us two days of sitting, measuring, and color & fabric choices…But, we made a decision and are thrilled. The removable remote is a game changer. Thank you to Tim for your patience and advice. Our final pick was on sale too!! It was just a win-win all around.
• ST

  Susan Thrasher

  Sep 17, 2026
  5.0
  I have been a LZB customer for over 40 years. I’ve lived many different places, yet always shopped at LZB. They are willing to please. The store has a nice inventory. Don’t shop around, just go to LZB.
• JT

  Jaimee Thompson

  Jul 24, 2026
  1.0
  Based on my experience, I would not buy furniture from La-Z-Boy again, and I would not spend the extra money on their extended warranty or protection plan. I purchased the warranty believing that if something went wrong, it would provide peace of mind and support. Unfortunately, that has not been my experience. After months of delays, changing explanations, and a lack of resolution, I feel completely disappointed with both the product and the claims process. I wish I had saved my money and shopped elsewhere. Response to their response below. When I purchased my furniture, the sales team at La-Z-Boy enthusiastically encouraged me to buy the extended protection plan. They described it as “peace of mind,” assuring me that if something happened to my furniture, they would be there to take care of it. What La-Z-Boy’s response doesn’t mention is that the service request they’re referring to is not the first issue I’ve had. That response relates to a different claim. I experienced another issue with different furniture just three months after purchase, and the couch involved in this claim needed repairs only eight months after delivery. Adding to my frustration, because one claim was reportedly filed incorrectly, I was informed that four pieces of my furniture have now been excluded from future coverage under the protection plan. That is not what I believed I was purchasing when I paid for the additional protection. I appreciate that La-Z-Boy has now ordered the replacement parts for my couch. However, the overall experience has left me feeling that the “peace of mind” I was promised at the time of purchase did not match the reality of trying to use the protection plan.
• GH

  Greg Hill

  Jun 17, 2026
  2.0
  Received my new recliner. I've always felt La-Z-Boy is a good name in recliners. But I'm definitely disappointed. I pull the handle halfway up and then it gets hard to pull. Then it pops really loud. I went back to store and floor model wasn't this bad. Contacted Tampa and arranged for service call. Meanwhile, although still hard to pull, the popping noise has lessened. But my neighbor who uses it when here to watch tv still can't pull the handle. The technician came, and said that it's totally normal. It's a nice looking recliner, but I wouldn't recommend La-Z Boy for senior citizens, especially women. It's better than the broken recliner it replaced, but the rocker recliner I mainly use (not a La-Z Boy) is easy to pull, and whisper quiet. And I had to wait 2 months for this one to arrive. I should have tested it before delivery driver left. I would have refused delivery.
• LB

  Linda Betanco

  May 2, 2026
  5.0
  Tim Judd was exceedingly helpful and knowledgeable during our search for a sleeper sectional. He provided the perfect solution, which made it a pleasure to buy from him. Also, his follow-up is impeccable; he’s made every effort to keep us looped into the manufacturing progress for our special order! We highly recommend him.

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