Azure Pool and Deck Design, Inc.

Reviews

• TK

  They call me KBoe

  Nov 18, 2023
  1.0
  Their staff was friendly when you connected with them and the turn around time was pretty decent but I would not reccomend them. Summary of a brand new pool build started in 2022: - I never had a walk through before build as they promised, and when I did finally get one, the rebar was already laid. I asked for a porch that stretched from one end of my house to the other several times, but they built it was a foot short on one side, resulting in $4k upcharge to fix and $700 upcharge for the fence. The photo plans they showed looked correct but the measurements were off. I didn't realize I had to check their math. - I asked for 5 inch heavy gutter, paid $3k for it and 3 months went by and i had to call several times to asked where/when it was going to be installed. Turned out he forgot about it but cashed the check and prices went up so only got a standard but I could pay more (again) - The pool was not maintained after they filled it with water and the pool finished developed several slotches and when asking about it they said it's normal, or if i wanted to fix it they could drain it and scrub it with peroxide and refill for about $7k. Their response was "but i dont think it looks too bad so I wouldnt worry about it." - Arguably the worst part was they built the auto drain an a hole at the side of our house by the foundation and does not drain because there is no incline. When asking their project manager why they put it here he stated Azure assumes clients dont want to look at it in an obvious place so they hide it out of sight for cosmetics, not function. I asked for 4 months for help with this and when i finally got a response they said its no longer under warranty and told me I had to dig a trench myself to fix it or hire a landscape company. - Since the build I have had to fix a broken seal for $200, the salt cell went out less than a year from when it was filled for $1300. They are very good on all of it to somehow make it something out of their control.
• SM

  Steve Mendenhall

  May 8, 2021
  5.0
  You will not find a better company to remodel your pool and spa. Had them totally remodel an older pool and spa. Ran into some unforeseen issues with the older spa lines and they were persistent in finding and resolving everything. Both the pool and spa look terrific. Eddie, Leo and Derek were great to work with.
• PD

  Patty Deneen

  Jan 13, 2020
  5.0
  Azure Pool and Deck Design, Inc. did a fabulous job for us. Eddie and all of his crew are very knowledgeable and easy to work with. We highly recommend Azure pool.
• AC

  Andrew Collins

  Nov 21, 2019
  5.0
  Eddie does fantastic work! Very pleased with the finished product.

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